Canopy
Meltwater (HK)

Meltwater (HK) - Key Account Associate, Greater China

Entry Level
Hong Kong
Key Account Associate, Greater China
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About Us

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Who we're looking for

As a Key Account Associate, you will be at the cutting edge of the media intelligence space by driving strategy and engagement and widespread product adoption through all stages of the client life cycle among a small portfolio of our high yield and high potential clients. You will build a long term relationship with the clients through proactive consultation, education, and support, with the aim of supporting the managers to maximise the sales revenue at each client account and most importantly, challenge existing norms within our industry and act not only as an expert in Meltwater's product set, but as an extension of our clients communication and marketing teams. You will be a part of Meltwater's growing account management team, a group of our most highly skilled and most engaging employees.

Success in this position requires exceptional consultation, coaching and client servicing skills, strong business acumen, the ability to thrive in a dynamic, team-focused environment, and a passion for helping clients achieve results. Measures of success include client relationship development, client satisfaction and retention levels, and contribution to the overall sales team.

What you will be doing
  • Work with key account managers on managing a high yield and high potential enterprise client portfolio (varies from 1-2 million USD) to make sure they are achieving their desired outcomes are educated on best practices, renew, and expand their contracts
  • Guide customers through onboarding, implementation, account management and learn how to do renewals at Meltwater
  • Build a trusted relationships within the client's organization at all levels including C-Suite Executives, decision makers, and end users through frequent client engagement & numerous proactive customer touch points to increase value, drive market share and maximize the customer satisfaction
  • Provide timely assistance and support to clients regarding their dashboard and report generation, query building/checking, anything related to our solutions, making sure to prioritise client satisfaction
  • Analyze news and social media data to conduct quantitative research in order to help clients to understand how audiences relate to specific events, topics or within a specific audience group from social media, web, forums, news and blogs, as well as uncover trends and insights that emerge from this data
  • Anticipates customer needs and adapts strategic plans in order to achieve mutually beneficial long-term objectives and goals
  • Work with managers and various BU's within Meltwater to proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
  • Inform and drive knowledge by challenging the status quo across traditional and social channels
  • Know Meltwater and enterprise solutions inside out, demonstrates a mastery of Meltwater products and solutions.
  • Be an expert on account management. Understand how to set, manage and exceed expectations with clients.
  • Understands the media intelligence competitive landscape
Who you are
  • Bachelor's degree with strong academic result
  • At least 3 years of experience in a business development, client-facing account management, or similar roles
  • With quota carrying experience (eg. Renewals, Sales, Account Management) in a rapidly growing organisation is highly preferred
  • Demonstrate knowledge of leading a medium to large enterprise account, including forecasting, quota attainment, sales presentations, and short/mid/long term opportunity management is preferred
  • Have good understanding of the large business organizations and their buying cycles
  • Excellent communication skills both with customers and within an organization
  • Experience in the “C” suite, strong executive presence and polish, and excellent listening skills
  • A team player that will thrive in our fluid, fast-paced, dynamic, scaling environment
  • A highly motivated and results-driven self-starter
  • Ability to operate with a sense of urgency and values accountability
  • Extreme curiosity to learn about the product, the industry, and your customer’s businesses
  • Willing to be travel (on a need basis) to different locations globally
  • Fluent in written and spoken English and Chinese
What we offer

A structured and extensive training to ensure you are highly developed professionally and personally

  • Comprehensive training on our principles, values, products, sales methodology, business skills and industry specific knowledge through classroom, on the job training, online learning, workshops and conferences
  • Receive enormous support and mentorship from the managers around you to ensure you are developing as fast as your potential allows. You will set measurable goals to achieve and receive constructive feedback from the manager constantly and on a regular basis

A fast track career development - You own it, you decide it

  • You will have the opportunity to be an Account Manager within 9-18 months.


  • Awesome coworkers
  • Competitive Compensation Package
  • Prizes, spiffs, and additional sales incentives.
  • 20 paid holidays
  • Training program, conference, seminar for your personal and professional growth
  • Comprehensive Medical insurance for you
  • Business travel life insurance
  • Fun, ambitious and international working environment
  • Gym Allowance
  • Fun team outings
  • Well stocked kitchen with lots of snacks and drinks
  • And more…

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Unit 3906, 39/F, AIA Tower, 183 Electric Rd
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