Meltwater (HK)

Meltwater - Client Success Account Manager (Hong Kong, Macau and Taiwan)

Entry Level
Hong Kong
Client Success Account Manager (Hong Kong, Macau and Taiwan)
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About Us

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Who we're looking for

We are looking to hire a Client Success Account Manager (Hong Kong, Macau and Taiwan) for our team in Hong Kong.

What you will be doing
  • Overall accountability for your client’s success, which includes: increasing engagement, product demonstrations, customer retention and growth, and overall satisfaction
  • Establishing a trusted strategic advisor relationship with your clients and driving continued value of our products and services
  • Create and implement Success Plans to drive clients towards the adoption of additional use-cases
  • Train new clients on how to use the Meltwater platform in a way that is tailored to their specific use-case and implementation.
  • Own, drive and lead the renewals process end to end (from opportunity identification to negotiation to close)
  • Proactively engage with key decision makers to identify clients needs, requirements and uncover roadblocks to ensure on- time commitments
  • Maintain and report forecast of renewals in your territory
  • Work collaboratively with sales operation to negotiate and execute the renewal contracts that align with client goals
  • Analyze data and trends to discover and identify the upsell/cross sell opportunities within your client base
  • Monitor clients usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
  • Develop a good understanding of typical business challenges faced by our clients and common objectives to appropriately map Meltwater features and associated business benefits to address their needs
  • Serve as the voice of client and collect feedback to drive continuous improvement across all areas including product
Who you are
  • At least 2 years experience in a client services/account management/project management/management consulting/client experiences role
  • University Degree of any disciplines with strong academic results
  • Fluent in written and spoken English and Mandarin (mandatory)
  • Exceptional communication and interpersonal skills
  • Outstanding conflict resolution, problem solving and negotiation ability
  • Ability to work independently and as a member of collaborative teams
  • Self-motivated, able to thrive in a fast-paced and high performance environment
  • You have an analytical and creative mind to solve complex business problems
  • You have natural leadership qualities
  • A passion for entrepreneurship, solution selling and customer service
  • Openness to feedback and dedication to consistent self-improvement
What we offer
  • Awesome coworkers
  • Competitive Compensation Package
  • Prizes, spiffs, and additional sales incentives
  • 20 paid holidays
  • Training program, conference, seminar for your personal and professional growth
  • Comprehensive Medical insurance for you
  • Business travel life insurance
  • Fun, ambitious and international working environment
  • Gym Allowance
  • Fun team outings
  • Well stocked kitchen with lots of snacks and drinks

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Unit 3906, 39/F, AIA Tower, 183 Electric Rd
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