Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.
You will act as the trusted partner for our key account clients to consult them on how to use our platforms to meet their business objectives, you will provide them with training and best practices that ensure the most optimal client experience. You will be the main point of contact to support client requests and to enhance platform setup to best satisfy their objectives and business directions. You will also partner with various parties to provide a seamless client experience and always have your clients' best interests in mind to ensure they are set up for success.
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