Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.
We are looking to hire a Client Success Account Manager for our team in Hong Kong.
Our culture is based on a fundamental belief in people and the potential they possess.
We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset
We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent
We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.
Meet the team
At Meltwater, we believe that our success is directly tied to the value our clients derive from our services. To ensure clients realize business value at every stage in their journey with us, our Client Success team is committed to delighting our clients with every interaction - from understanding clients needs to delivering the right set of offerings that result in highly successful clients.
About the role
You will act as the trusted partner for your clients to consult them on how to meet their objectives and guide them through their business decisions with Meltwater. You will be dedicated to maintaining strong relationships with our clients and seeking out opportunities for growth. You will partner with various parties to provide a seamless client experience and always have your clients' best interest in mind to ensure they are set up for success.
What you will be doing
Develop and maintain strong relationships with clients from a multitude of industries to ensure maximum satisfaction and retention levels
Obtain a good understanding of typical challenges faced by clients to appropriately map Meltwater solutions and associated business benefits to address their needs
Create and implement success plans to drive client adoption of Meltwater solutions and consult clients on how to use our solutions in a way that is tailored to their specific objectives and business strategies
Manage the entire client life cycle from on-boarding, to regular business reviews and renewal process (from negotiating terms to closing the deal)
Proactively engage with key decision makers to understand their vision for the company and business needs, and uncover roadblocks to consistently build value for the client
Through understanding the changing needs of clients, identify and drive potential growth and cross sale opportunities within your portfolio
Utilize client usage data, health indicators, and growth opportunities to formulate strategies for client success and serve as the client's voice to drive continuous improvement for our platform and solutions
We wold love to see
Meltwater offers a very competitive compensation plan with accelerating commissions and tremendous upside earnings potential that has no cap.
The perks of working with us
Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™.
Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. Learn more on https://www.meltwater.com/ and https://outsideinsight.com/
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