Canopy
Maverick & Co. (HK)

Maverick & Co. (HK) - Senior / Customer Service Officer

Entry Level
Hong Kong
Senior / Customer Service Officer
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About Us

Maverick & Co. is a young, dynamic and fast growing start-up creating top-class business, leisure and travel fashion accessories. Loved by global fashion authorities like GQ and Esquire, the brand is known for blending its minimalist design, excellent functionality with impeccable craftsmanship.

Who we're looking for

We are currently recruiting a talented Senior / Customer Service Officer to join our team in Maverick and Co.

What you will be doing
  • Provide quality customer service to clients from ASEAN markets and resolve their enquiries via social media, instant messaging and emails
  • Resolve customer complaints effectively and provide best appropriate solutions meeting both customers’ needs and business objectives
  • Coordinate and communicate with production and logistic department to manage daily orders
  • Identify customers’ needs and respond proactively
  • Monitor customer feedback daily across social media and suggest improvement in terms of products, services and workflow
Who you are
  • At least 2+ years relevant experience in customer service, media agency and telemarketing
  • Fluent in Chinese and English
  • Able to work independently and effectively
  • Quick learner, attentive and detail minded
  • Proficient in social media and online marketplaces
What we offer
  • We offer competitive salary & benefit package

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Hoi Luen Industrial Centre, 55 Hoi Yuen Road
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