Canopy
M800 (HK)

M800 (HK) - Senior Manager - Network Operations Center

Senior Level
Hong Kong
Senior Manager - Network Operations Center
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About Us

M800 Group is a leading global CPaaS provider recognized for offering carrier-grade communication solutions for enterprise and carriers.  With over 35 years of experience developing industry-leading solutions in the telecommunication, mobiles, and software industry, M800 Group is now pioneering the global telecommunication and IT convergence space by connecting to more than 300 global carriers and supporting over 600 large enterprise customers including blue-chip and fortune 500 companies through M800 communication platform. M800 aims to launch an IPO within two years on the New York Stock Exchange (NYSE).

Who we're looking for

M800 is looking for a Senior Manager in Network Operations Center. The Senior Manager will be responsible for directing a team of shift engineers. The Network Operations team provides 24 hour a day, 7 day a week support. The team is responsible for proactive monitoring, problem analysis and resolution. The team is responsible for guarantee the customer SLA and executes the internal/external escalation if required. The team is the communication bridge between Customer, Sales, Engineer and external vendors.

What you will be doing
  • Provides leadership, training, mentoring, coaching, and direction to our network operations team.
  • From a leadership perspective: Maintains, manages, monitors, and supports the Company's global network infrastructure
  • Manage relationship with outsourced/partners Network Operations Center (NOC)
  • Be accessible as an escalation point for operational issues
Who you are
  • Degree Holder of Engineering with 8+ relevant experiences
  • Knowledge of carrier voice service which include VOIP/SIP, SS7, PRA.
  • Knowledge of IT infrastructure.
  • Knowledge of monitoring tools.
  • Excellent troubleshooting skills and ability to identify and diagnose complex fault conditions.
  • Excellent written and verbal communication skills.
  • Flexibility to work long hours under pressure during system outages.
  • Native Chinese speaking is preferable
What we offer
  • Attractive remuneration
  • 5-day work week
  • Performance bonus
  • Medical insurance
  • Free lunch

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19/F, 20/F & 21/F, Tower 1 Enterprise Square, 9 Sheung Yuet Road
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