Canopy
M800 (HK)

M800 (HK) - Sales Support Manager

Mid Level
Hong Kong
Sales Support Manager
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About Us

M800 Group is a leading global CPaaS provider recognized for offering carrier-grade communication solutions for enterprise and carriers.  With over 35 years of experience developing industry-leading solutions in the telecommunication, mobiles, and software industry, M800 Group is now pioneering the global telecommunication and IT convergence space by connecting to more than 300 global carriers and supporting over 600 large enterprise customers including blue-chip and fortune 500 companies through M800 communication platform. M800 aims to launch an IPO within two years on the New York Stock Exchange (NYSE).

Who we're looking for

We are looking for a Sales Support Manager to join our team at M800!

What you will be doing
  • Reporting to the Senior Manager, Business Development, the candidate is to act as technical consultant to provide pre-sales and post-sales support to the team on SMS solutions (A2P, P2P, SMS Platform service) and Mobile Internet Platform (e.g. White-Label mobile APPs/SDKs/API solutions) along market segments including carriers (fixed or international), MNOs, MVNOs, WiFi, OTTs, Developers/Integrators, Mobile OEMs and enterprise customers.
  • Supporting BD Managers to attend meetings with customers, present product technical solution, gather customer requirements, execute sales orders after closing and account support activities.
  • Formulate and design technical solution, co-ordinate with R&D, Engineering and product teams to define the scope of work document for endorsement by the stakeholders.
  • Manage assigned special projects by working closely with various teams of the company (i.e. R&D team, product team, engineering/operation support team, legal, billing team etc.) to ensure successful delivery of services/solutions to the acquired customer according to the committed timeline, budget and contract terms.
Who you are
  • University graduate in Computer Science, engineering or other disciplines who have accumulated experience in the related fields as equivalent.
  • 3-5 years technical experience in IT or Telecom services related. Experience in direct dealing (technical proposal, quotation, contractual level, project management) with customers in multiple countries is preferred.
  • Understanding of some of the below subjects:

A2P/P2P SMS, SMPP, C7, HTTPS APIs, Mobile APPs, Software Development Kits, Mobile Value Added services, 3G/4G/WiFi technology, voice over IP solutions, Unified Communications, Cloud Computing services, Big Data, CRM, e-Commerce, OTTs and is savvy about picking up new technologies and solutions.

  • Fluent in English, Chinese (writing), speaking Putonghua and Cantonese.
  • Enterprise oriented, outgoing, keen to exceed customer’s satisfaction and get things done no matter whatever it takes.
  • Good communication and presentation skills.
  • Hard working, willing to take challenge, persistent, energetic and passionate.
  • About 50% travelling is required.
What we offer
  • Attractive remuneration
  • 5-day work week
  • Performance bonus
  • Medical insurance
  • Free lunch

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19/F, 20/F & 21/F, Tower 1 Enterprise Square, 9 Sheung Yuet Road
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