Canopy
M800 (HK)

M800 (HK) - Product Technical Writer

Entry Level
Hong Kong
Product Technical Writer
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About Us

M800 Group is a leading global CPaaS provider recognized for offering carrier-grade communication solutions for enterprise and carriers.  With over 35 years of experience developing industry-leading solutions in the telecommunication, mobiles, and software industry, M800 Group is now pioneering the global telecommunication and IT convergence space by connecting to more than 300 global carriers and supporting over 600 large enterprise customers including blue-chip and fortune 500 companies through M800 communication platform. M800 aims to launch an IPO within two years on the New York Stock Exchange (NYSE).

Who we're looking for

We are looking for a Product Technical Writer to join our team at M800!

What you will be doing
  • Produce quality copy for any software product documentation, whether it’s a product requirement, user journey flow diagram, user manual, internal or external presentation, product emails or any other documentations to make our product succeed
  • Review, create and manage any title/description/word/phrase/tip used across the product
  • Learn from the existing materials and leverage feedback and data to continually iterate, innovate, and evolve
  • Own, manage and enhance the online help centre (https://docs.m800.com) for each release
  • Work closely with subject matter experts such as product managers, business analysts, developers, designers, and marketing team to deliver the content on time
Who you are
  • Native English speaker and writer is a must, able to write in Chinese is a plus
  • Minimum of 3 years of copywriting experience in IT, software product, telecommunication or relevant digital product
  • Proven records of successful delivered digital copywriting
  • Write in succinct and concise manner with impeccable grammatical skills
  • Strong research skills. Able to understand technical details and translate the concepts to clear copy
  • Experience in content management software like CRM, Confluence, Read.me is a must
  • Knowledge of creating gif, video, image, diagram is a must
  • Experience in customer service/ call centre is a plus
  • Knowledge of developer documentation (API, SDK) is a plus
  • Knowledge of i8n in software development is a plus

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19/F, 20/F & 21/F, Tower 1 Enterprise Square, 9 Sheung Yuet Road
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