Canopy
M800 (HK)

M800 (HK) - Head of Network Operations Centre

Senior Level
Hong Kong
Head of Network Operations Centre
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About Us

M800 Group is a leading global CPaaS provider recognized for offering carrier-grade communication solutions for enterprise and carriers.  With over 35 years of experience developing industry-leading solutions in the telecommunication, mobiles, and software industry, M800 Group is now pioneering the global telecommunication and IT convergence space by connecting to more than 300 global carriers and supporting over 600 large enterprise customers including blue-chip and fortune 500 companies through M800 communication platform. M800 aims to launch an IPO within two years on the New York Stock Exchange (NYSE).

Who we're looking for

We are looking for a Head of Network Operations Centre to join our team at M800!

What you will be doing
  • Manages the 7x24 Network Operations Center in support of the Company's mission, goals, and objectives of a SaaS company
  • Formulate and implement policies, standards, procedures, guidelines, and tactical planning initiatives to ensure the service and product quality
  • Ensure the achievement of SLA by close monitoring and providing professional recommendations and proper escalation
  • Creates, implements and maintains an environment of compliance and continuous improvement
  • Maintain and continuously improve the operational effectiveness and efficiency of service delivery
  • Selects, develops and manages highly qualified team members for timely operations and incident management by all necessary performance evaluations, coaching and training
  • Establishes overall work direction and review of work products and provides strategic and regulatory support and assistance to related teams as required
  • Other duties as assigned
Who you are
  • Bachelor's degree or above in Engineering, Computer Science, Telecommunication, Network Operations or IT related disciplines
  • At least 8 years' experience in NOC supervision and management
  • Solid experience in managing engineers, customer service team and development teams in complex network environments
  • Possess excellent technical expertise and knowledge of telecom and IT
  • Strong leadership, customer-oriented and people management skills
  • Excellent communication skill and problem analysis & solving techniques
  • Good command of English and Chinese oral and written capabilities

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19/F, 20/F & 21/F, Tower 1 Enterprise Square, 9 Sheung Yuet Road
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