Canopy
Lendela (HK)

Lendela (HK) - Customer Relationship Executive (Telesales)

Entry Level
Hong Kong
Customer Relationship Executive (Telesales)
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About Us

Lendela connects financial institutions and consumers, offering the world's most attractive place for consumer credit management.

Based on Nordic success story, Lendela’s highly experienced team, with over 20 years of Fintech experience, have been connecting banks and consumers since 2003. We have launched in Singapore and in Hong Kong, with an aspiration to expand in ASEAN. We are looking for highly motivated telesales candidates to manage customer success and build a close relationship with the customers by walking them through the whole lending process.

Who we're looking for

We’re looking for a dynamic aspiring Customer Relationship Executive (Telesales) for our business to join our team in Singapore. Successful candidates will have the extraordinary opportunity to work closely with the Founders and Management team and handcraft this unit together. As a Customer Relationship Executive, you will take full control of the customer journey, build successful relationships with each customer and scale the market.

We are always keeping our high steep learning curves. If you’re searching for a great opportunity to grow, learn and the opportunity to act autonomously with the chance to grow personally and professionally, this will be the right position for you!

What you will be doing
  • Managing, tracking and following up on leads through phone/whatsapp/email
  • Conducting sales calls through the phone and information sharing
  • Measuring identified KPIs and meeting monthly and quarterly sales goals
  • Creating and updating activity reports
Who you are
  • Proven experience in sales or customer service
  • Ability and willingness to learn about the service offerings of the company
  • Familiar or keen to work in a fast-paced startup environment
  • Patience, persistence and persuasiveness
  • Outstanding negotiation skills with the ability to handle challenges and address complaints
  • Familiar with Excel and Google Doc suites
  • Excellent typing skills
  • Excellent communication skills in both Cantonese and Mandarin
  • Must be a Permanent Resident in Hong Kong
What we offer
  • Opportunity to grow with a global fintech startup team
  • Dynamic and global colleagues
  • Competitive salary
  • Sales commission
Our Core Values
  • Deliver WOW through service
  • Embrace and Drive Change
  • Be Adventurous, Creative and Open-minded
  • Pursue Growth and Mastery
  • Integrity is Critical
  • Build Open and Honest Relationship With Communication
  • Build a Positive and Winning Team

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10/F, YF Life Tower, 33 Lockhart Road
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