Lendela (HK)

Lendela - Customer Success Specialist

Entry Level
Hong Kong
Customer Success Specialist
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About Us

At Lendela, we help customers find the right loan. During this process, we’re speaking to hundreds of customers every day over the phone, WhatsApp and even email and social media. Lendela is a young company with big goals. We’re looking to disrupt a $10 billion USD industry in HK alone, that supports loans of different kinds. If you want to work in a young start-up and gain experience and exposure that allows you to experiment and have an open environment for discussion while building a business from the ground up, Lendela is the choice for you.

Who we're looking for

We are looking for a talented Customer Success Specialist to join our team.

What you will be doing
  • Follow up with customers on a daily basis
  • Communicate with customers using calls, email, and WhatsApp (all company provided)
  • Work with our lending partners to get great offers for our customers
  • Help customers better understand their loan offers
  • Assist customers from application to disbursement
Who you are
  • You have experience working directly with customers. It could be at a 7/11 or at an investment bank. As long as you’re comfortable speaking directly to customers, we want you.
  • You like selling or want to learn to sell. We don’t “sell” loans but the ability to be able to guide a customer through this process and help them make the right choice for them is crucial.
  • You’re entrepreneurial and want to build your skillset and see a young business navigate an ancient industry.
  • You like talking to people. Very important.
  • You like to challenge yourself.


  • Be motivated
  • Speak and read English and Cantonese
  • Basic computer and Excel skills
  • Willing to learn
What we offer
  • Competitive base salary
  • Commission scheme
  • 15 days of annual leave
  • Plenty of free snacks and drinks
  • A young and ambitious team to work along
  • International team in Hong Kong, Singapore and Malaysia
  • An opportunity to learn from high profile startup veterans from Foodpanda, Deliveroo, Lalamove, Alibaba and Lazada etc.

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1109, 11/F, 43-59 Queens Road East
Interested in working at
Lendela (HK)

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