Canopy
Lane Crawford (HK)

Lane Crawford - Temporary Assistant - TSS Concierge

Entry Level
Hong Kong
Temporary Assistant - TSS Concierge
Back to Jobs

About Us

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear, Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Who we're looking for

We are looking for top talent to temporarily join and assist our concierge team and support their day to day operations.

What you will be doing in this role

Customer Service

  • To deliver consistent, friendly and responsive 5 star concierge service and ensure the accepted Lane Crawford standards of service are consistently executed at all times
  • To provide concierge services which include, but are not limited to cloak room, spa/restaurant/theatre/event/concert recommendations, porter service, general enquiries, phone charging, store tours, Personal Stylist & Cosmetic Concierge appointments
  • To identify the ever-changing needs of customers and respond in a pro-active manner.  Offer personalized and friendly greeting and farewell spontaneously.
  • To explore every opportunity to consistently promote all Concierge Services to customers
  • To be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle in order to communicate with our customers
  • To maintain and update customer history, carry out courtesy calls to customers informing them of new services, upcoming events and promotions.
  • To actively encourage repeat business by building relationships with all concierge customers
  • To ensure that all sales are followed up with after sales service activities including but not limited to gift wrapping and sending handwritten thank-you cards
  • To receive and handle customer comments and complaints concerning Store Services and/or products within Lane Crawford and to bring such matters to the attention of the Concierge Manager/Supervisor for improvement.
  • To maintain the highest standards of personal grooming, courtesy, mannerism, positive attitude and overall presentation at all times
  • To ensure all customers are informed through consistent communications about the various Store Services and Omni-channel offerings at Lane Crawford

Information Technology

  • To be able to understand and perform all tasks for the benefit of the customer relating to the following systems: LCIS System, Retail Management System (RMS), Point of Sale System (POS), Siebel, Lane Crawford Card Membership maintenance, booking logistics, cloakroom operation.

Communication

  • To understand, communicate and promote the full range of concierge services to the customer
  • To communicate with other departments in Lane Crawford as appropriate any customer feedback, requests and comments and ensure that any requests are followed up promptly
  • To provide information on the latest trends, marketing, promotions and service offerings to all customers
  • To communicate and collaborate with other departments effectively within the store level and head office to fulfill specific task requirements
Who you are
  • Matriculated or above
  • Minimum 1 year of relevant experience in a service field (retail, hospitality etc)
  • Strong service mindset
  • Customer focused with a pleasant and outgoing personality
  • Good problem solving abilities
  • Good command of English and Mandarin
  • Computer literate
Who we are

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.
Next

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.
Next

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Next
Success! Your application is on it's way
.

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang
Interested in working at
Lane Crawford (HK)
?

Related Positions

Lane Crawford (HK)

Lane Crawford - Style Advisor - Apple Counter

Style Advisor - Apple Counter
Hong Kong
Deliveroo (HK)

Deliveroo (HK)- Catering Operations Executive

Catering Operations Executive
Hong Kong
HelloToby (HK)

Hellotoby (HK)- Customer Success Manager

Customer Success Manager
Hong Kong