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Lane Crawford - Style Supervisor

Mid Level
Hong Kong
Style Supervisor
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About Us

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Who we're looking for

We are looking for new young and talented Style Supervisors to join our exciting and diverse team to deliver our excellent Lane Crawford experience to our customers.

What you will be doing in this role:

Customer Service

  • To ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service
  • To monitor staff scheduling to ensure there are sufficient staff at all times to provide expected standards of service and to build the business

Sales

  • To consistently achieve monthly and seasonal personal and team targets set by the company and with the endeavor to try to exceed the target
  • To proactively recruit new walk-in customers and cultivate customers to become regular customers with the ultimate goal to increase overall sales

Product Knowledge

  • To proactively and consistently acquire in-depth knowledge of the latest international fashion and lifestyle trends and information and take initiatives to share with the styling team

Housekeeping

  • To ensure daily housekeeping standards are maintained at all times
  • To maintain visual merchandise presentation in line with VM Brand Book
  • To ensure stock is continually replenished to ensure a full range of items are available for the customer
About you:
  • Form 5 or above
  • Minimum 4 years’ sales experience in retail industry, with at least 2 years at supervisory level
  • Have extensive knowledge in luxury / high-end fashion brands
  • Excellent in customer service and interpersonal skills - Fluent in English, Cantonese and Putonghua
  • Proficient in computer literacy
What we offer:

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

Who we are:

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

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30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang
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