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Lane Crawford - Style Advisor - Apple Counter

Entry Level
Hong Kong
Style Advisor - Apple Counter
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About Us

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Who we're looking for

At Lane Crawford, we are looking for a new Style Advisor to join our young and driven team to deliver an exceptional Lane Crawford experience for every customer and to achieve agreed business unit and individual sales targets.

What you will be doing in this role:
  • To understand and promote Connected Commerce service to every customer to deliver our Service Promise - Making Every Customer Feel Great, including, building rapport, understanding the customers’ needs and being proactive to anticipate and deliver service above and beyond the customer’s expectation to achieve the agreed individual monthly sales targets.
  • To capture all key data from customers to build client database for clienteling purposes and identify sales opportunities to meet the agreed sales target.
  • To be able to provide the customer with fashion trends and product information that will enable them to make an informed decision about the item they wish to purchase
  • To ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service every time  
  • To ensure daily housekeeping standards are maintained at all times and ensure stock is continually replenished to ensure a full range of items are available for the customer
  • To perform other duties if required based on business needs.
About you:
  • To demonstrate the desire to understand and able to communicate the latest fashion trends and product information to customers
  • Able to communicate confidently the unique selling points and the features and benefits of the product
  • Experience in retail industry is highly preferred
  • A minimum of one year experience in retail sales gained from fashion retail
  • Form 5 or above
  • Good communications skills, presentable with service-oriented mindset.
  • Fluent in English, Cantonese and Mandarin
  • Familiar with cashiering function is an advantage
Who we are:

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

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30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang
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