Canopy

Lane Crawford - POS Coordinator

Mid Level
Hong Kong
POS Coordinator
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About Us

Lab Concept is the contemporary retail management arm of The Lane Crawford Joyce Group working in partnership with leading contemporary brands. We handpick dynamic fashion, beauty and lifestyle brands from all over the world, including TOPSHOP TOPMAN. We also operate a 64,000 square foot lifestyle shopping mall in Admiralty, which opened in 2012.

Form our mall in Admiralty to multiple key locations across Hong Kong, including Central, Times Square and Ocean Terminal, we are staying true to our vision of “where style meets accessibility”.

Apart from our fashion exclusives, we also feature over 50 beauty brands in our FACESSS stores – from international favorites to the newest trends in Korean beauty.

A selection of modern food and lifestyle options in the Lab Concept Mall, including Starbucks, I See I See, M&S Food, Crystal Jade and Simplylife completes the lifestyle experience.

Who we're looking for

We are looking for a new Point of Sale Coordinator to assign job tasks to our employees across our wide range of stores and locations in Hong Kong.

What you will be doing in this role:

Customer Service

  • To deliver standard, consistent, friendly and responsive service and ensure the company standards of service are consistently executed at all times
  • To assist the sales teams as requested and be proactive in helping to exceed the customers’ expectations
  • To provide appropriate and instant feedback to basic customers’ enquiries
  • To help in recruiting new Facesss Loyalty Program members and assist in redemption of gifts

Sales

  • To be proactive in assisting with selling opportunities (such as delivering of bounceback  cards, link sales at the POS area, etc.) that will help achieve the business unit sales targets
  • To be proactive in recruiting new customers to enlarge the customer base that will help to achieve the sales targets

POS Operations

  • To operate the point-of-sales machine and maintain the daily function of the point-of-sales terminals
  • To handle all payments and refunds for merchandise accurately and in line with company procedures
  • To cross check the sales vouchers with the sales audit staff, matching with the POS report and identifying and resolving any cash discrepancies
  • To ensure effective use and maintenance of card and POS machineries

Housekeeping

  • To ensure daily housekeeping standards are maintained at all times, particularly around the POS area
  • To prevent stock loss and pilferage by being alert and informing manager/security of potential issues
  • To ensure stock is continually replenished to ensure a full range of items are available for the customer
  • Minimum 1 year cashiering experience in retail
  • Familiar with POS system
  • Detail minded, good communication skill & customer service
What we offer:

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

Who we are

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

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30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang
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