Canopy

Lane Crawford - Customer Contact Centre Executive

Mid Level
Hong Kong
Customer Contact Centre Executive
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About Us

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Who we're looking for

We are currently looking for a new Executive to be placed in our Customer Contact Centre.

What you will be doing in this role:
  • To handle document to view every contact as a potential sales opportunity and refer customers to all incoming and outgoing calls flow from general info line and dedicated customer hotline
  • To follow company service guidelines to provide professional pre and post sales service to customers
  • To take every opportunity to resolve customer enquiries and comments by investigating the root source of the issue; identify solutions to enhance customer experience
  • To identify cross-sell opportunities and customer relationship building to improve overall sales
About you:
  • Matriculated or above
  • Minimum 2 years relevant working experience
  • Strong sense of customer orientation with good problem-solving abilities, attention to details, pleasant and out-going personality
  • Excellent command in English, Cantonese and Putonghua
  • Good telephone and e-mail etiquette
  • Able to work shift duties
Who we are:

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

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30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang
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