Canopy

Lane Crawford - Business Relationship Manager

Mid Level
Hong Kong
Business Relationship Manager
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About Us

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Who we're looking for

Here at Lane Crawford, we are looking for a new and talented Business Relationship Manager to act as a business advisory and partner to strive technology solution to support business and tech strategy.  Possess business operation optimisation thinking with business process knowledge, and other methodologies to justify requirements along with business owners to drive business forward.

What you will be doing in this role:

Business Relationship & Process Management

  • To understand all latest business strategy and directions, provide strategic and innovative thinking to develop and enhance the relationships with business stakeholders
  • To understand different business and operation workflow, recommend optimization and analyse change impact
  • To understand the technology requirements in the To-Be business processes, including system requirements, expected behaviour, and dependencies
  • To highlight any potential issues or incompatibility of the proposed designs with existing system, and suggest alternative approaches to align current and future solutions
  • To be responsible feasibility studies and testing to suggest enhancement approaches
  • To strive Business Analyst to gather, understand and document the business objectives for projects from different business units
  • To strive Project Analyst/Associate in project manage assigned task/project and help manage business portfolio, and
  • Serve as liaison with Application Development/Infra team and all other BU to identify, forecast and address technology needs

Business advisory alongside domain lead

  • Acts as a partner/advisor to the business (including business divisions and corporate functions) and recommends relevant solutions to meet current and future needs
  • Ensures technology solutions requested by the business are fully explored and well challenged for business value

Solutions/Product Owner

  • Governance the design of solutions, ensure system design complies to business strategy, business processes and control
  • Support stakeholders, management or process owners in defining solutions roadmap
  • Support business owners on the development of the overall solution strategy and roadmap
  • Develops business cases, formulate plans, estimate resources and identify timing for execution

Project Management

  • To be responsible and accountable for formulating and implementing assigned Tech projects to completion within cost & schedule constraints
  • To be responsible for the entire project related activities of assigned projects, including staffing, vendor liaison, progress reports, budgeting and costing requirement study
  • To assist to identify, develop and implement best practice business and IT processes, procedures and methodology
  • To oversee assigned projects and handle any major issues and hurdles that may present themselves
  • To ensure smooth partnership during the cycle of any tasks/projects
  • To be responsible for vendor management
  • To support the PR/FAD process

Business Analyst

  • Requirements Gathering and Business Analysis
  • To gather, understand and document the business objective for all projects from different business units
  • To fully understand the application requirements, features, high level architecture, integration mechanism and implementation
  • To validate and maintain user stories, business objectives and requirements matrix
  • To analyse the customer/user touch-points to achieve the business objectives, and ensure a positive experience of the Product and Brand throughout use
  • To suggest on-going enhancements from business and system perspective

Delivery Support

  • To recommend project and feature delivery priority
  • To consolidate release note/material to business
  • To ensure Business Support are aware and Customer Care are trained and able to support the solution at the time of release
Who we are:

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

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30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang
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