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Lane Crawford - Assistant Personal Stylist

Mid Level
Hong Kong
Assistant Personal Stylist
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About Us

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Who we're looking for

Lane Crawford is currently hiring top stylists to work with our clients and deliver a high quality of service.

What you will be doing in this role:

Sales & Profit

  • To consistently achieve monthly and annual personal sales targets set by the company and with the endeavor to try to exceed the targets
  • To proactively recruit new walk-in customers and cultivate the customers to become regular customers of theirs – ultimate goal is to increase sales

Customer Service and Relationship Management

  • To consistently manage a portfolio of VIP customers and continue to grow the network to meet with the company’s business objective – to generate sales and increase customers’ loyalty
  • To increase the “regular customer base” and generate referrals by keeping in touch with customers on a regular basis, depending on the customers’ preference
  • To proactively and consistently keep in regular contact with regular customers (monthly or as appropriate) to establish contact and build relations with the top100 MW and WW customers each season
  • To consistently be well prepared for styling appointments in advance by having the selection of clothing ready for the customer on their arrival.
  • To proactively capture and provide feedback on products and/ or services received from the customers
  • To communicate any issues or concerns to Personal Styling Manager immediately concerning matters that will have any impact on customers
  • To fully understand and be able to communicate our Omni-channel service to customers

Fashion Knowledge

  • To proactively and consistently acquire in-depth knowledge of the latest international designer fashion trends by regularly reviewing fashion periodicals, fashion websites i.e. Style.com to stay abreast of the latest in the industry

Information Technology

  • To consistently understand and operate all the systems relevant to your role competently
About you:
  • Customer focused, people person
  • Holder of HKID / eligible for work in Hong Kong
  • Minimum 3 years of relevant experience on VIP styling and advising services
  • Well versed in fashion, including history, brands, and the latest trends
  • Excellent customer service skills, experience with luxury customers needs
  • Excellent communication and interpersonal skills
  • Native English speaker, other European languages i.e. French, Spanish and Italian will be an advantage
  • Candidates with less experience will be considered as Assistant Personal Stylist
Who we are:

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

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30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang
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