Canopy
Lane Crawford (HK)

Lane Crawford - Assistant Personal Styling Manager

Mid Level
Hong Kong
Assistant Personal Styling Manager
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About Us

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear, Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Who we're looking for

We are looking for a new Assistant Persona Styling Manager to deliver personalised styling and consultation service for customers, with an objective to foster customer loyalty and spending growth; and to supervise and develop the team members within the Personal Styling team.

What you will be doing in this role

Sales & Profit

  • To lead the team to achieve the annual sales targets set by the company, and with the endeavor to aim higher by exceeding the set targets.
  • To take a leading role in managing a portfolio of VIP customers and continue to grow the network to meet with the company’s business objective – to generate sales and increase customers’ loyalty.
  • To proactively lead the team to recruit new walk-in customers and groom these customers to be “the regulars”, and ultimately generating more sales.

Customer Service and Relationship Management

  • To proactively and consistently lead the team to increase the “regular customer base” and generate referrals by keeping in touch with customers on a monthly basis or as required depending on the customers preference
  • To uphold and review on the current styling appointment procedure and standards, with the aim to deliver world class styling service to our customers – and thus creating differentiation and maintaining the leadership position in the market.
  • To take the lead in working with team to establish contact with top 100 MW and WW customers each season  to encourage them to visit and make purchases
  • To consistently capture and provide feedback on products / services received from customers, e.g. customers wish to purchase a certain product (sizes and style) but are unavailable.
  • To consistently take the lead in understand the requirements of related departments and openly communicate any concerns or suggestions to improve co-operation and create synergy amongst groups.
  • To conduct regular weekly meetings with the team to discuss on the operations and / or any issues and ways to deliver high levels of service, increase sales and performance
  • To fully understand and be able to communicate our Omni-channel offerings to both staff and customers, ensure all staff understand the need for a seamless customer experience, on and off line

Fashion Knowledge

  • To proactively and consistently acquire in-depth knowledge of the latest international designer fashion trends, and then share and train the team with these information.  For example, on a weekly basis, to review fashion periodicals, fashion websites i.e. Style.com to stay abreast of the latest in the industry and ensure that team members develop this practice
Who you are
  • Bachelor degree or above
  • Minimum 6 years of relevant experience on VIP styling and advising services
  • Well versed in fashion, including history, brands, and the latest trends
  • Excellent customer service skills, experience with luxury customers needs
  • Self motivated with drive and energy to achieve sales
  • Excellent team leadership and coaching/training skills
  • Strong communication skills in both English and Chinese
Who we are

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

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30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang
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