Lane Crawford (HK)

Lane Crawford - Accounts Service Officer

Hong Kong
Accounts Service Officer
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About Us

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear, Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Who we're looking for

To coordinate and perform administrative support duties to the Enterprise and Product team.

What you will be doing

In addition to following Lane Crawford’s policies and procedures, key accountabilities include,  but are not limited to: 

Account Management (30%) 

  • Function as key contact to Product team seeking to onboard a new supplier
  • Responsible for vendor account creation through supplier portal and oracle systems
  • Follow through with vendors on required documentations including trademark registration 
  • Coordinate with the Legal team to walkthrough and solicit suppliers to accept portal for Essential terms 

Communication (40%) 

  • Lead as the central point of contact for suppliers in communicating policies and guidelines on :
  • Legal (Essential business terms) 
  • Logistics (Shipping reference and Invoice guide, China Customs)
  • Account Payable (Invoice and payment procedures) 
  • Support in answering enquiries from suppliers 
  • Coordinate with other teams to ensure timely and quality responses to enquiries 
  • Work with Account Payable to manage invoicing, timely payments, resolve discrepancies and issues, correspond with vendors and respond to payment-related inquiries 

Process Management (20%) 

  • Develop procedures, guidelines and tools to achieve efficiency 
  • Plan and develop special project and system enhancement to support service quality standards 
  • Ensure compliance with Policies and Procedures

Others (10%) 

  • To demonstrate and reinforce Lane Crawford Vision and Values at all times and provide the necessary supports to gain commitment from the team 
  • To represent Lane Crawford at all times and build relationships that will benefit the business 
  • To reinforce the company message to the colleagues and reinforce the need to drive best service culture at Lane Crawford through value added activities and better efficiencies

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One Island South, 2 Heung Yip Road, Wong Chuk Hang
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Lane Crawford (HK)

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