Lalamove - UX Researcher

Entry Level

Hong Kong

UX Researcher

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About Us

Originally founded in 2013 as EasyVan, Lalamove is Asia’s leading local delivery platform with a presence in more than 120 cities. Lalamove’s mission of making local delivery faster and simpler is driven through harnessing the power of mobile internet to bring the sharing economy to logistics. In the past 5 years, more than one million customers and hundreds of thousands of professional van, motorcycle, lorry and truck drivers across the region have used Lalamove to help their business grow.

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Who we're looking for

We are looking for a UX Researcher who is inspired by people, loves understanding why people behave the way they do, and has the technical skills to dig deep into motivations. You will be responsible for defining problem statements, determining research time frames or budgets, conducting different user research methods, forming insights and translating them into appropriate deliverables including reports, journey maps, presentations, and wireframes. You will work closely with the Product Managers, UX/UI Designers, Data Analyst, and other departments for the purpose of promoting the best practices in user research. You will also work with internal teams in different cities across Asia, Latin America, and the USA to conduct research and understand drivers in different countries.

What you will be doing

Define, plan, and conduct user research at every stage of the product’s lifecycle; from concept to design to production (define problems; create personas, evaluations, user-flows/journeys, user-feedback, analyze quantitative and qualitative user research; work with designers to build prototypes, etc.)
Provide customer insights from people across different regions where Lalamove operates to help drive evidence-based product and design decisions
Collaborate with other team members (designers, product managers, data analyst) to identify best practices and establish a data-driven, human-centric approach
Liaise with other user researchers in the co-development and tracking of user-research needs and goals to ensure that user research is consistently supporting product initiatives.

Who you are

What we seek:

You have experience in user research or a related discipline such as UX design or design strategy.
You are familiar with a variety of user research methodologies, such as: interviews and ethnographic-style fieldwork, survey design and analysis, moderating group conversations, running live prototyping sessions (in english and/or via translator), conducting co-design workshops, and engaging users remotely
You have high-quality planning and organisational capabilities
You have a strong understanding of UX and the latest technology trends
You are a good team player, self-motivated, excellent attention to detail, have strong interpersonal skills and can effectively communicate to stakeholders
You have some experience with basic mixed methods research, and are able to synthesise quantitative data with qualitative user research
You are fluent in English
You have fluency in other languages such as Spanish, Portugese, Hindi, Vietnamese, Tagalog, Bahasa Indonesian, Bahasa Malay, Mandarin, Cantonese

Nice if you have the following:

You have a degree in Psychology, Human Computer Interaction, Social Science, Design Strategy, or a related field.
If you have experiences or talents that compliment your depth of research craft, such as in UX writing, service design, communication design, or others, please let us know.

What your portfolio should have

Your portfolio should include 1-2 examples of projects you’ve worked on in a research capacity. In your description of 2-3 example projects, focus on:
The challenge you were trying to solve
Your specific role on the project
The research approach and methods you used
Some of your key learnings, or insights
The impact of your research findings on design and/or business strategies