Lalamove - UX Researcher

Mid Level
Hong Kong
UX Researcher
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About Us

Lalamove provides on-demand and same-day delivery services by connecting you to our driver partners on our mobile and web apps.

Who we're looking for

At Lalamove, you will work with very talented PMs, designers, engineers, marketers and different stakeholders in a fast-paced, rapidly growing, enthusiastic company.

The ideal candidate is someone who is inspired by people, loves understanding why people behave the way they do, and has the technical skills to dig deep into motivations.

You will be responsible for defining problem statements, determining research time frames or budgets, conducting different user research methods, forming insights and translating them into appropriate deliverables including reports, journey maps, presentations, and wireframes. You will work closely with the Product Managers, UX/UI Designers, and other product departments for the purpose of promoting the best practices in user research. You will also work with internal teams in different cities in East Asia and South East Asia to conduct research and understand customers and drivers in different countries.

What you will be doing in this role:
  • Define, plan, and conduct user research at every stage of the product’s lifecycle; from concept to design to production (define problems; create personas, evaluations, user-flows/journeys, user-feedback, analyze quantitative and qualitative user research; work with designers to build prototypes, etc.)
  • Provide customer insights from people across different regions where Lalamove operates to help drive evidence-based product and design decisions
  • Collaborate with other team members (designers, product managers, data scientists, business analysts) to identify best practices and establish a data-driven, user-centric approach
  • Liaise with other ux researchers in the co-development and tracking of user-research needs and goals to ensure that user research is consistently supporting product initiatives.

About you:

What We Seek

  • You have a minimum of 3-5 years of experience in qualitative research or a related discipline such as UX design or design strategy.
  • You are familiar with a variety of qualitative research methodologies, such as: conducting one-on-one interviews and ethnographic-style fieldwork, moderating group conversations, running live prototyping sessions, conducting co-design workshops, and engaging users remotely
  • You have high-quality planning and organizational capabilities
  • You have a strong understanding of UX and the latest technology trends
  • You are a good team player, self-motivated, have strong interpersonal skills and can effectively communicate to stakeholders
  • You have some experience with basic mixed methods research, and are able to synthesise quantitative data with qualitative user research
  • You are fluent in English

Nice To Have

  • You have a degree in Psychology, Human Computer Interaction, Social Science, Design Strategy, or a related field
  • You have fluency in other languages such as Mandarin, Cantonese, Vietnamese, Tagalog, Indonesian
  • If you have experiences or talents that compliment your depth of research craft, such as in UX writing, service design, communication design, or others, please let us know
What we offer:

Diverse, international team.

  • Work with some of the best talent from all over the world. We are home to 20+ nationalities here and always welcome diversity.


  • Growth is part of our culture. We pride ourselves in giving our people the autonomy to excel in their roles and many avenues to develop their skills.


  • Enjoy fresh fruit, food, and drinks catered on the regular.


  • Happy Fridays, summer parties, anniversary prizes, monthly team outings, and more to bond as #OneLalamove!


  • Generous health insurance and provident fund to ensure our people are protected and secured for the future.


  • Large whiteboards, lounge areas, and cold beverages all at your disposal to do your best work yet.

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Unit 403, Innocentre, 72 Tat Chee Ave
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Lalamove (HK)

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