Canopy
Lalamove (HK)

Lalamove - Team Lead, Driver Operations

Senior Level
Hong Kong
Team Lead, Driver Operations
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About Us

Originally founded in 2013 as EasyVan, Lalamove is Asia’s leading local delivery platform with a presence in more than 120 cities. Lalamove’s mission of making local delivery faster and simpler is driven through harnessing the power of mobile internet to bring the sharing economy to logistics. In the past 5 years, more than one million customers and hundreds of thousands of professional van, motorcycle, lorry and truck drivers across the region have used Lalamove to help their business grow.

Who we're looking for

We are seeking a team leader who will not back down in the face of challenge, who is ready to try new things and is ready to make history together with the rest of the team at Lalamove. Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before.

What you will be doing
  • Ensure the overall success of respective Driver Operations verticals across all markets.
  • Consolidate and amplify vertical-specific learnings across all markets
  • Identify replicable best practices and opportunities for standardization
  • Continual Standard Operating Procedures and supporting tools development, improvement, training and coaching
  • Identify gaps between Standard Operating Procedures and on ground execution for market enforcement
  • Work with Product Team to automate standardized processes and improve process effectiveness and efficiency
  • Closely work with the Market Success vertical to facilitate initiatives, such as collaborating between Functional Departments & local Driver Operations, acquire a deep quantitative & qualitative understanding of local situations, problems, and opportunities, help markets adopt and apply learnings & standards from Optimization Team on already-solved problems
Who you are
  • Degree holder in any disciplines
  • At least 5 year(s) experience in a fast-moving environment
  • Experience leading a team will be highly preferred
  • Ability to communicate effectively across different regions
  • Analytical and data-driven
  • Curious about facts, able to empathize with stakeholders from diverse backgrounds, and willing to dig deep and understanding underlying root causes
  • Positive, passionate, proactive, highly self-initiative and attentive to details
  • Proficiency in written and spoken English
  • Ability to champion new processes from plan to close
  • Knowledge on spreadsheets and Tableau is preferred
  • Immediate available is preferred

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Unit 403, Innocentre, 72 Tat Chee Ave
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