Lalamove - Regional Driver Operations Associate

Mid Level
Hong Kong
Regional Driver Operations Associate
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About Us

Lalamove provides on-demand and same-day delivery services by connecting you to our driver partners on our mobile and web apps.

Who we're looking for

Are you passionate about solving problems?

Do you want to join one of the fastest growing and most exciting technology startups with a presence in over 150 cities across Southeast Asia, China and India?

If your answers are yes and yes, we want you to join our team!

We are seeking an Operations Associate who will not back down in the face of challenge, who is ready to try new things and is ready to make history together with the rest of the team at Lalamove.  Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before. We are looking for high energy, quick thinking individuals who can understand driver beliefs and requirements to create long-lasting partnerships with our fleet.

What you will be doing in this role:
  • Design, Develop and Implement Driver Retention processes
  • Build and retain a high activity driver community
  • Increase drivers’ loyalty by substantially review the needs of drivers and provide supports to cities
  • Create value for driver partners and Lalamove
  • Achieving alignment with local teams and functional stakeholders when executing new initiatives
  • Identify and resolve local pain points
About you:
  • Ability to communicate and influence colleagues with diverse background
  • Ability to champion new processes from plan to close
  • Down-to-earth, understand the practical situation
  • At least 2-3 years experience at a driver/customer-facing capacity/ fleet management
  • Positive, passionate, proactive, self-initiative and attentive to details
  • Strong verbal and written communication skills with fluent proficiency in written and spoken English
  • Frequent travel is required
What we offer:
  • Fun and diverse culture
  • International team environment
  • Annual Performance Related Bonus
  • Healthcare/Insurance Cover
  • Choose between a Mac or Windows workstation
  • Free Lalamove swag and merch!
  • Monthly credit to use on the Lalamove Application
  • Fresh Fruit delivered daily
  • Well-stocked fridge full of all the refreshments you need to get you through your day
  • Annual Summer company trips
  • 15 days paid annual leave
  • Parental Leave
  • Stunning brand new offices, a 2 min walk from MTR Kowloon Tong

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Unit 403, Innocentre, 72 Tat Chee Ave
Interested in working at
Lalamove (HK)

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