Canopy
Lalamove (HK)

Lalamove - Driver Operations Manager

Mid Level
Hong Kong
Driver Operations Manager
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About Us

Originally founded in 2013 as EasyVan, Lalamove is Asia’s leading local delivery platform with a presence in more than 120 cities. Lalamove’s mission of making local delivery faster and simpler is driven through harnessing the power of mobile internet to bring the sharing economy to logistics. In the past 5 years, more than one million customers and hundreds of thousands of professional van, motorcycle, lorry and truck drivers across the region have used Lalamove to help their business grow.

Who we're looking for

Are you passionate about solving problems? Do you want to join one of the fastest growing and most exciting startups in Hong Kong? Lalamove is looking for a Driver Operations Manager to join them to achieve their mission to disrupt the logistics industry by connecting customers and drivers directly through our technology.

What you will be doing
  • Driver operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently scheduling and training and effectively retaining drivers on the platform.
  • Community management: actively moderate (bring people together), leverage, incentify and rule the driver community to shape the best service quality to users and the best worth for drivers.
  • Driver operations standards: identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
  • Talent acquisition and management: build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.
Who you are
  • Degree holder with at least 2 years of operational/leadership experience, preferably in a logistics or on-demand delivery or ride-sharing environment - Knowledge and understanding of mobile and web technologies
  • Fluent in Cantonese and English
  • Leadership skills to deal with a large and diverse driver community. You have an enthusiastic attitude and are passionate about making our communities grow. You view every support interaction as a chance to impact our riders and driver partners in a positive way.
  • Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
  • Data and performance-driven to identify leverages and make the best decisions for the business in every situation.
  • Team management. You will be responsible for training, developing and motivating your team of 7 people.

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Unit 403, Innocentre, 72 Tat Chee Ave
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