Canopy
Lalamove (HK)

Lalamove - Driver Operations Associate

Entry Level
Hong Kong
Driver Operations Associate
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About Us

Originally founded in 2013 as EasyVan, Lalamove is Asia’s leading local delivery platform with a presence in more than 120 cities. Lalamove’s mission of making local delivery faster and simpler is driven through harnessing the power of mobile internet to bring the sharing economy to logistics. In the past 5 years, more than one million customers and hundreds of thousands of professional van, motorcycle, lorry and truck drivers across the region have used Lalamove to help their business grow.

Who we're looking for

We are seeking an Driver Operations Associate who will not back down in the face of challenge, who is ready to try new things and is ready to make history together with the rest of the team at Lalamove. Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before. We are looking for high energy, quick thinking individuals who can understand driver beliefs and requirements to create long-lasting partnerships with our fleet.

What you will be doing
  • Achieve team targets with efficient communication strategy
  • Prepare and conduct training and coaching for drivers to communicate key community guidelines and special campaign details
  • Provide onboarding support for our new drivers partner and couriers partners
  • Assist partners and give them all the tools they need to be successful with driving partner and delivery partners through our app
  • Help new drivers/couriers troubleshoot any issues before/after their first trip  
  • Participate and make contributions to sticker management and workflow in sticker projects
  • Responsible for Driver Acquisition and deliver the best driver experience during driver onboarding
Who you are
  • DSE / Diploma holder or above
  • At least 1 - 2 years in sales and marketing or an operational role with front-facing opportunities
  • Strong communication skills with excellent telephone manner Familiarity of using Microsoft Office
  • Highly persuasive, self-motivated and customer service orientedAbility to work within a team in striving for the best resultsGood interpersonal, analytical and problem solving skills
  • Immediate available is preferred

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Unit 403, Innocentre, 72 Tat Chee Ave
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