Lalamove (HK)

Lalamove - Customer Service Associate

Entry Level
Hong Kong
Customer Service Associate
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About Us

Lalamove provides on-demand and same-day delivery services by connecting you to our driver partners on our mobile and web apps.

Who we're looking for

This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business.

What you will be doing
  • Answer incoming customer and driver calls and fulfill their request;
  • Update customers on their order status and manage their expectation;
  • Monitor fulfillment, and help customers find a vehicle if they have been waiting for a while;
  • Manage corporate users and their request;
  • Resolve user conflicts and performance issues related to drivers;
  • Motivate your peers, and be a role model to others.
Who you are
  • F.5 or HKDSE graduated or above
  • 1 year relevant work experience (Fresh Graduates are also welcome)
  • Assertive with excellent interpersonal and communication skills
  • Good team player and responsible
  • Fluent in written and spoken English and Cantonese
  • Knowledge and understanding of mobile and web technologies
  • Proficient in Chinese and English typing

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Unit 403, Innocentre, 72 Tat Chee Ave
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Lalamove (HK)

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