Lalamove - Corporate Operations Associate

Entry Level

Hong Kong

Corporate Operations Associate

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About Us

Lalamove, a global company with more than 150 cities across Asia, Latin America, and India, empowers our local communities by making delivery fast and simple.

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Who we're looking for

We are looking for an energetic Corporate Operations Associate to join our team at Lalamove.

What you will be doing

Daily client communication with customers to arrange and monitor daily delivery schedules and order volumes to ensure sufficient driver supply, follow up on ad hoc requests.
Manage drivers to achieve the highest standard of customer experience and adherence to agreed SOPs and SLAs.
Assist in Planning, coordinating and implementing different driver motivation and retention campaigns to improve drivers’ loyalty and lifetime value
Solving daily delivery issues in a most effective and cost-efficient manner, with prompt resolution of customer complaints.
Prepare monthly delivery statements and invoices to clients, and handle drivers’ payments.
Gather relevant feedback from drivers and customer operations to share with relevant teams for continuous product and service improvement.
Support the implementation of new SOPs and product enhancements with customers and drivers in conjunction with other stakeholders.

What you will be doing

Conduct ongoing performance review and lead the implementation of optimization initiatives (e.g. online platform incentives, market subsidies, etc.) for designated market with the objective of marketplace transaction growth and desired service level
Contribute to the continuous refinement of market performance monitoring and management framework and process to ensure a structured approach in driving market growth through combination of data analysis and market intelligence collection
Manage the online platform budget for your designated market, and to maximise the effectiveness and ROI of implemented campaigns and initiatives
Collaborate with city teams and other functional departments to ensure business and team objectives are met
Support adhoc projects and cross departmental initiatives as required

Who you are

University degree holder in business or related disciplines
At least 1 - 2 years in sales and marketing or an operational role with front-facing experience, preferably in a logistics/e-commerce fulfilment environment
Self-motivated, passionate, a good team player with positive and a can-do working attitude
Strong communication skills with proficiency in written and spoken English and Chinese
Proficient in MS Word, Powerpoint and Excel
Local travel to customer sites and with drivers performing deliveries will be required. Strong sense of responsibility and detail-oriented with high level of accuracy
Shifts may be required for working during weekends