Lalamove (HK)

Lalamove - Corporate Account Executive

Mid Level
Hong Kong
Corporate Account Executive
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About Us

Lalamove provides on-demand and same-day delivery services by connecting you to our driver partners on our mobile and web apps.

Who we're looking for

This role is all encompassing involving the management of key accounts, through the client facing side as well as the backend order fulfillment side.

What you will be doing
  • Arranging and monitoring delivery schedules according to order volumes daily. Secure driver supply, manage driver side commercials and increase vehicle utilisation.
  • Solving daily delivery issues in a most effective and cost-efficient manner, with prompt resolution of customer complaints.
  • Identifying viable solutions to optimise logistic services and operational flows.
  • Manage drivers to achieve the highest standard of customer experience and adherence to agreed SOPs and SLAs.
  • Assist in planning, coordinating and implementing different driver motivation and retention campaigns to improve drivers’ loyalty and lifetime value
  • Prepare monthly delivery statements and invoices to clients, and handle drivers’ payments.
  • Gather feedback from drivers and customer operations to share with relevant teams for continuous product and service improvement.
  • Support the implementation of new SOPs and product enhancements with customers and drivers in conjunction with other stakeholders.

Who you are
  • University degree holder in business, supply chain and logistics management or related disciplines.
  • At least 1 - 2 years in account management or operational role with front-facing experience, preferably in a logistics/e-commerce fulfilment environment.
  • Working off site at warehouses supervising deliveries and driver training may be required from time to time.
  • Self-motivated, passionate, a good team player with positive and a can-do working attitude.
  • Strong communication skills with proficiency in written and spoken English and Chinese.
  • Minimum 5 years of HR and management experience, preferably in a high growth environment
  • Exposure in business/operations, on top of HR, is preferred.
  • Experience with employee relations and talent acquisition, working across a range of roles
  • Excellent interpersonal skills, and demonstrated ability to engage with all levels of the organisation

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Unit 403, Innocentre, 72 Tat Chee Ave
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Lalamove (HK)

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