Canopy

Lalamove - Corporate Account Associate

Entry Level
Hong Kong
Corporate Account Associate
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About Us

Lalamove provides on-demand and same-day delivery services by connecting you to our driver partners on our mobile and web apps.


Who we're looking for

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.  We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go.  People talk about O2O, we live it.



What you will be doing in this role:
  • Daily client communication with customers: Arrange and monitor daily delivery schedules, follow up on ad hoc requests.
  • Order management
  • Manage drivers to achieve highest standard of customer experiences
  • Assist in Planning, coordinating and implementing different driver motivation and retention campaigns to improve drivers’ loyalty and lifetime value
  • Solving daily delivery issues with a most efficient and cost saving manner, and solving customer complaints.
  • Prepare monthly delivery statements and invoices to clients, and handle drivers’ payments.
  • Relevance experience in delivery/logistic industry will be an advantage
About you:
  • University degree holder in business or related disciplines
  • At least 1 - 2 years in sales and marketing or an operational role with front-facing experience, preferably in a logistics/e-commerce fulfilment environment
  • Self-motivated, passionate, a good team player with positive and a can-do working attitude
  • Strong communication skills with proficiency in written and spoken English and Chinese
  • Proficient in MS Word, Powerpoint and Excel
  • Strong sense of responsibility and detail-oriented with high level of accuracy
  • Shifts may be required for working during weekends

What we offer:

Diverse, international team.

  • Work with some of the best talent from all over the world. We are home to 20+ nationalities here and always welcome diversity.

LEARNING OPPORTUNITIES:

  • Growth is part of our culture. We pride ourselves in giving our people the autonomy to excel in their roles and many avenues to develop their skills.

CATERED FOOD & DRINKS:

  • Enjoy fresh fruit, food, and drinks catered on the regular.

FUN, FUN, FUN:

  • Happy Fridays, summer parties, anniversary prizes, monthly team outings, and more to bond as #OneLalamove!

BEST IN CLASS BENEFITS:

  • Generous health insurance and provident fund to ensure our people are protected and secured for the future.

COOL OFFICE SPACE:

  • Large whiteboards, lounge areas, and cold beverages all at your disposal to do your best work yet.

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Unit 403, Innocentre, 72 Tat Chee Ave
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