Lalamove (HK)

Lalamove - Associate/ Senior Associate, Driver Operations

Mid Level
Hong Kong
Associate/ Senior Associate, Driver Operations
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About Us

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

Who we're looking for

We are seeking an Operations Associate who will not back down in the face of challenge, who is ready to try new things and is ready to make history together with the rest of the team at Lalamove. Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before.

What you will be doing
  • Market Success Team - To ensure the overall success of Driver Operations in respective markets
  • Be the main bridge of effective communications and collaborations between Functional Departments & local Driver Operations
  • Acquire a deep quantitative & qualitative understanding of local situations, problems, and opportunities
  • Help markets adopt and apply learnings & standards from Process Optimization Team on already-solved problems
  • Work with markets to plan, execute and review initiatives in a data-driven way to tackle new problems / opportunities
  • Document and share data-supported local learnings with Optimization Team and other markets
  • Process Optimization Team - We're looking for individuals who can ensure the overall success of respective Driver Operations verticals across all markets.
  • Consolidate and amplify vertical-specific learnings across all markets
  • Identify replicable best practices and opportunities for standardization
  • Continual Standard Operating Procedures and supporting tools development, improvement, training and coaching
  • Identify gaps between Standard Operating Procedures and on ground execution for market enforcement
  • Work with Product Team to automate standardized processes and improve process effectiveness and efficiency
Who you are
  • Degree holder in any disciplines
  • At least 2 year(s) experience in a fast-moving environment. Candidate with more experience could be considered for Senior Associate
  • Ability to communicate effectively across different regions
  • Analytical and data-driven
  • Curious about facts, able to empathize with stakeholders from diverse backgrounds, and willing to dig deep and understanding underlying root causes
  • Positive, passionate, proactive, self-initiative and attentive to details
  • Proficiency in written and spoken English
  • Ability to champion new processes from plan to close
  • Knowledge on spreadsheets and Tableau is preferred
  • Immediate available is preferred

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Unit 403, Innocentre, 72 Tat Chee Ave
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Lalamove (HK)

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