Canopy
Lalamove (HK)

Lalamove - Associate / Senior Associate, City Platform Operational Management

Entry Level
Hong Kong
Associate / Senior Associate, City Platform Operational Management
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About Us

Originally founded in 2013 as EasyVan, Lalamove is Asia’s leading local delivery platform with a presence in more than 120 cities. Lalamove’s mission of making local delivery faster and simpler is driven through harnessing the power of mobile internet to bring the sharing economy to logistics. In the past 5 years, more than one million customers and hundreds of thousands of professional van, motorcycle, lorry and truck drivers across the region have used Lalamove to help their business grow.

Who we're looking for

The City Platform Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for an Associate / Senior Associate, Platform Operations who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you will be doing
  • Conduct ongoing performance review and lead the implementation of optimization initiatives (e.g. online platform incentives, market subsidies, etc.) for designated market with the objective of marketplace transaction growth and desired service level
  • Contribute to the continuous refinement of market performance monitoring and management framework and process to ensure a structured approach in driving market growth through combination of data analysis and market intelligence collection
  • Manage the online platform budget for your designated market, and to maximise the effectiveness and ROI of implemented campaigns and initiatives
  • Collaborate with city teams and other functional departments to ensure business and team objectives are met
  • Support adhoc projects and cross departmental initiatives as required
Who you are
  • 2+ years of experience in operations or a similar analytical role; relevant experience in a high growth start-up environment or online marketplace preferred
  • Previous experience working with, analyzing, and presenting findings from large data sets
  • Proven track record of effective project management, with the ability to work with multiple stakeholders
  • Ability to work effectively with cross-cultural and functional teams
  • Strong verbal and written communication skills with fluent proficiency in written and spoken English
  • Occasional travel is required

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Unit 403, Innocentre, 72 Tat Chee Ave
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