Canopy

hushhome - Sales Manager

Mid Level
Hong Kong
Sales Manager
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About Us

Hush Home is a new lifestyle brand focused on sleep. It was created to transform people’s lives by offering healthier sleep. Developed in California, its perfectly-balanced mattress, pillows, and bedding use up-to-date sleep science to offer deeper, more comfortable rest. All products are sustainably made from the highest quality materials by the same workshops that supply the world’s leading hotels. Hush Home has distinguished itself as a thought leader in wellness, using its research to educate and inspire people to sleep and live better.

Who we're looking for

As an early stage company with rapid growth ahead of us, Hush Home is looking for a dynamic entrepreneur to join as our Sales Manager. Needless to say, our Sales Manager needs to love people, provide excellent customer service, and be passionate about creating a wonderful retail store experience. Our brand is young, fun, and dynamic and we hope to have a manager who can build up a team of brand ambassadors who can convey this personality with every customer interaction.

What you will be doing in this role:
  • Ensure smooth running of omni-channel retail experience (both in-store and online)
  • Manage sales team schedules
  • Hire and train new sales staff as needed
  • Monitor sales team results and ensure improvement of each sales staff: coach, encourage, and discipline
  • Mentor the sales staff and assist them in solving difficult customer problems
  • Maintain a safe, tidy, clean, and brand-consistent store front
  • Continuously optimize the sales process (pre-sales and after-sales) and formulate policies to develop best-in-class customer service and internal work efficiency
  • Achieve financial objectives by balancing sales target and costs
  • Work with operations and procurement team closely to maintain inventory levels and provide a seamless delivery experience for customers
  • Manage and coordinate any pop-up, expo, off-site or virtual sales events
  • Capture customer insights and triage them to appropriate members of the team to improve the overall customer experience and increase sales revenue
  • Contribute to team efforts on any ad hoc projects or tasks
About you:
  • Fluent in English and Cantonese (additional languages, like Mandarin, are a plus)
  • 5+ years experience in sales or customer service, preferably at a consumer-centric lifestyle brand
  • Having managerial experience in sales is a plus
  • Excellent oral and written communication skills
  • Energetic, filled with empathy and compassion
  • Not afraid of solving problems for customers
  • Highly organized
  • Sensitive to problems that might appear to be minor
  • Able to prioritize multiple tasks
  • Good team player that is proactive and can work with people of different characters
  • Sense of humor is a plus
  • Bonus points if you have an affection towards sleeping and are happy to talk about it
  • Have ability on the weekends
  • Enthusiastic! A love for health & wellness is a major plus!
What we offer:
  • An opportunity to join a young and dynamic startup
  • Grow personally and professionally as Hush Home scales
  • Gain insights to all relevant aspects of launching a digital company
  • Work with a dynamic and highly motivated team with flat hierarchies
  • Experience great working atmosphere in an international environment
  • Challenging and diversified tasks with direct responsibility
  • Great discounts for you, friends and family!

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Unit 7, 2/F, Wayson Commercial Building, 28 Connaught Road West
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