Canopy

hushhome - E-commerce Operations & Sales Intern

Entry Level
Hong Kong
E-commerce Operations & Sales Intern
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About Us

Hush Home is a new lifestyle brand focused on sleep. It was created to transform people’s lives by offering healthier sleep. Developed in California, its perfectly-balanced mattress, pillows, and bedding use up-to-date sleep science to offer deeper, more comfortable rest. All products are sustainably made from the highest quality materials by the same workshops that supply the world’s leading hotels. Hush Home has distinguished itself as a thought leader in wellness, using its research to educate and inspire people to sleep and live better.

Who we're looking for

As an early stage company with rapid growth ahead of us, Hush Home is looking for a dynamic entrepreneur to join as our E-commerce Operations & Sales Intern. You will be responsible in assisting our Customer Experience Specialist on warehouse, fulfilment and logistics management. As well as managing our after-sales customer program. 

What you will be doing in this role:
  • Build and grow efficient processes for ensuring orders, deliveries and returns
  • Ensure superior customer experience from order placement to delivery
  • Build relationships and communicate with our customers offline and online
  • Help manage daily communication and coordination with our fulfilment and logistics teams on all order fulfilment
  • Manage our “Friends of Hush” (After Sales) program to drive additional value and goodwill with our existing customers
  • Resolve problems/performance issues with suppliers, delivery and invoicing
  • Support the team on ad hoc tasks
About you:
  • Have a strong interest in both e-commerce and supply chain management  
  • Confident in communicating with customers
  • Great mentality, able to analyse and solve complex situations under pressure
  • Strong analytical skills to overlook our databases, planning, scheduling, budgeting and forecasting applications
  • Good team player yet self-motivated
What we offer:
  • An opportunity to join a young and dynamic startup
  • Grow personally and professionally as Hush Home scales
  • Gain insights to all relevant aspects of launching a digital company
  • Work with a dynamic and highly motivated team with flat hierarchies
  • Experience great working atmosphere with a unique mix of local and international environment
  • Challenging and diversified tasks with direct responsibility
  • A reference letter from the founder upon stellar performance

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Unit 7, 2/F, Wayson Commercial Building, 28 Connaught Road West
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