Canopy

hushhome - Retail and E-commerce Sales Consultant

Entry Level
Hong Kong
Retail and E-commerce Sales Consultant
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About Us

Hush Home (hushhome.com) is a new lifestyle brand focused on sleep. It was created to
transform people’s lives by offering healthier sleep. Developed in California, its perfectly-
balanced mattress, pillows, and bedding use up-to-date sleep science to offer deeper, more
comfortable rest. All products are sustainably made from the highest quality materials by the
same workshops that supply the world’s leading hotels. Hush Home has distinguished itself
as a thought leader in wellness, using its research to educate and inspire people to sleep
and live better.

Who we're looking for

As an early stage company with rapid growth ahead of us, Hush Home is looking for a
dynamic entrepreneur to join as our Retail and E-commerce Sales Consultant. Needless
to say our sales consultants need to love talking to customers and act as the host of the
Hush Home customer experience. Our brand is young, fun, and dynamic and we hope to
have brand ambassadors who can convey this personality with every customer interaction.

What you will be doing in this role:
  • Act as the voice of Hush on the front lines, delivering the best-in-class experience to customers to ensure a lasting relationship.
  • Act as Hush’s ambassador, embracing our core values and sharing them with customers
  • Drive sales
  • Manage customer relationships
  • Deliver the amazing customer service over the phone, email, text, and live chat
  • Ensure that customer orders, deliveries and returns are processed flawlessly
  • Work closely with our delivery partners to resolve customer issues in a timely manner
  • Capture customer insights and triage them to appropriate members of the team to improve the overall customer experience
  • Think creatively about how Hush can optimize each customer’s personal experience with our brand
  • Develop and manage retail partnerships
About you:
  • Fluent in English and Cantonese (additional languages, like Mandarin, are a plus)
  • Experience in sales or customer service, preferably at a consumer-centric lifestyle brand
  • Excellent oral and written communication skills
  • Energetic, filled with empathy and compassion
  • Not afraid of solving problems for customers
  • Highly organized
  • Sensitive to problems that might appear to be minor
  • Able to prioritize multiple tasks
  • Good team player that is proactive and can work with people of different characters
  • Sense of humor is a plus
  • Bonus points if you have an affection towards sleeping and are happy to talk about it
  • Have ability on the weekends
  • Enthusiastic! A love for health & wellness is a major plus!
What we offer:
  • Competitive salary
  • An opportunity to join a young and dynamic startup
  • Grow personally and professionally as Hush Home scales
  • Gain insights to all relevant aspects of launching a digital company
  • Work with a dynamic and highly motivated team with flat hierarchies
  • Experience great working atmosphere in an international environment
  • Challenging and diversified tasks with direct responsibility
  • Great discounts for you, friends and family!

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Unit 7, 2/F, Wayson Commercial Building, 28 Connaught Road West
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