HKBN - Technical Support Officer / Executive

Entry Level
Hong Kong
Technical Support Officer / Executive
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About Us

Hong Kong Broadband Network Limited is Hong Kong’s leading broadband and telecommunications service provider. We built and own one of the most extensive fibre optic networks in Hong Kong, which now covers over 2.3 million residential homes passed and 2,400 commercial buildings.

Who we're looking for

We are looking for Technical Support Officer / Executive to join our exciting team!

What you will be doing
  • Responsible for answering customers’ inquiries over the phone or email
  • Troubleshoot for fault case and provide technical support to customer
  • Data entry and updates for service registration
  • Prepare reports for management’s review
Who you are
  • Form 5 or above
  • 1 year or above customer services experience, preferably in Telecom industry
  • Basic knowledge on computer system and internet service is a big advantage
  • Pleasant with good telephone manner, mature and independent
  • Proficient in MS Office applications and Chinese word processing
  • Shift duty (with monthly allowance provided)
What we offer
  • We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package.

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Trans Asia Centre, 18 Kin Hong St, Kwai Chung, Hong Kong
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