HKBN - System Support Engineer

Entry Level
Hong Kong
System Support Engineer
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About Us

Hong Kong Broadband Network Limited is Hong Kong’s leading broadband and telecommunications service provider. We built and own one of the most extensive fibre optic networks in Hong Kong, which now covers over 2.3 million residential homes passed and 2,400 commercial buildings.

Who we're looking for

We are looking for an System Support Engineer to join our amazing team!

What you will be doing
  • Provide first line helpdesk support on IT-related issues to end users and keep track on helpdesk calls.
  • Provide technical support to the internal user via phone & email and perform remote technical troubleshooting
  • Provide end-user computing hardware and software support
  • Monitoring the healthiness and fault reports of IT Systems
  • Office 365 system operations and user support
Who you are
  • Higher Diploma or above in Information System / Computer Studies or related disciplines is preferred
  • Two years or above working experience in IT related field is preferred
  • Certification of Microsoft or Cisco is preferred
  • Experience in the administration of Windows AD and Office 365 enterprise platform is preferred
  • Strong IT technical skills with excellent desktop/notebook support knowledge in a distributed computing environment
  • Good analytical and problem-solving mind, self-motivation, good interpersonal skills
  • Well communicate with others in both spoken and written English and Chinese
What we offer
  • We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package.

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Trans Asia Centre, 18 Kin Hong St, Kwai Chung, Hong Kong
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