HKBN - Manager - Service Manager

Mid Level
Hong Kong
Service Manager
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About Us

Hong Kong Broadband Network Limited is Hong Kong’s leading broadband and telecommunications service provider. We built and own one of the most extensive fibre optic networks in Hong Kong, which now covers over 2.3 million residential homes passed and 2,400 commercial buildings.

Who we're looking for

We are looking for a Service Manager to join our amazing team!

What you will be doing in this role:
  • Serve key customer accounts and handle all ongoing servicing issues
  • Drive and coordinate internal and external parties for all service provisioning or service improvement projects to ensure customer satisfaction
  • Conduct regular review with customers to collect customer feedback and drive for continuous improvement
  • Prepare reports to customer on service availability and incidents
About you:
  • University degree in business administration or other related discipline
  • Minimum 3 years of working experience in IT or Telecommunication industry
  • Sound working experience in account servicing with good communication skills
  • Excellent customer oriented & servicing mindset with the drive on continuous improvement
  • Computer literacy in Microsoft Office
  • Candidates with less experience will be considered as Service Officer
What we offer:
  • Subsidized learning opportunities
  • LIFE-Work Priority Culture
  • Fairly rewarded remuneration

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package.

Who are we:

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request

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Trans Asia Centre, 18 Kin Hong St, Kwai Chung, Hong Kong
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