HKBN - Incident Manager

Mid Level
Hong Kong
Incident Manager
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About Us

Hong Kong Broadband Network Limited is Hong Kong’s leading broadband and telecommunications service provider. We built and own one of the most extensive fibre optic networks in Hong Kong, which now covers over 2.3 million residential homes passed and 2,400 commercial buildings.

Who we're looking for

We are looking for a Incident Manager to join our amazing team!

What you will be doing
  • Responsible for the hands-on execution and oversight of Incident Management as a part of a Service Operation team
  • Coordinate rapid response to major incidents, ensuring that appropriate action is taken to investigate and resolve
  • Management of all Major Incidents during normal office hours and on a rota for out of hours support
  • Day to day interaction with team-mates and customer
  • Deliver regular, on time, reports and updates to Senior Management, operational staff, and leadership
  • Conduct root cause analysis and corrective action meetings with relevant support teams
  • ITIL practitioner who will lead major Incident, Problem & Change management along with other core components of the ITIL framework
Who you are
  • Bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of 5 years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
  • Experience in performing Major Incident Management, Change & Problem management
  • ITIL Certification and/or proven experience in an incident management position
  • Demonstrated competency in I.T, such as knowledge of Cloud computing, Network topologies, Monitoring Solutions
  • Excellent communication skills both verbal and written; must be able to appropriately, convey ideas, concerns, and opinions across differing levels of management
  • Be proactive, enthusiastic, flexible and results-driven and with attention to detail
  • A team player who must be able to work under pressure, multitask, use initiative
  • A disciplined professional capable of working in a very demanding, fast-paced environment
What we offer
  • We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package.

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Trans Asia Centre, 18 Kin Hong St, Kwai Chung, Hong Kong
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