Canopy
HKBN (HK)

HKBN (HK)- Customer & Technical Support Executive

Entry Level
Hong Kong
Customer & Technical Support Executive
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About Us

Hong Kong Broadband Network Limited is Hong Kong’s leading broadband and telecommunications service provider. We built and own one of the most extensive fibre optic networks in Hong Kong, which now covers over 2.3 million residential homes passed and 2,400 commercial buildings.

Who we're looking for

We are looking for a Customer & Technical Support Executive to join our team.

What you will be doing in this role
  • Responsible for answering customers' inquiries and complaints in a professional manner
  • Troubleshoot for fault case and provide technical support to customer
  • Data entry and updates for service registration
  • Prepare reports for management's review
About you
  • Diploma holder or above
  • Form 5 graduate or above with relevant work experience is also welcomed
  • 1 year or above customer services experience, preferably in Telecom industry
  • Basic knowledge on computer system and internet service is a big advantage
  • Pleasant with good telephone manner, mature and independent
  • Proficient in MS Office applications and Chinese word processing
  • Shift duty is required (with monthly allowance provided)
What we offer

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package.We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race.

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Trans Asia Centre, 18 Kin Hong St, Kwai Chung, Hong Kong
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