Canopy
HKBN (HK)

HKBN - Customer Relations Executive

Entry Level
Hong Kong
Customer Relations Executive
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About Us

Hong Kong Broadband Network Limited is Hong Kong’s leading broadband and telecommunications service provider. We built and own one of the most extensive fibre optic networks in Hong Kong, which now covers over 2.3 million residential homes passed and 2,400 commercial buildings.

Who we're looking for

We are looking for Customer Relations Executive to join our exciting team!

What you will be doing
  • Provide the highest Level of Personalized Customer services and communications
  • Provide expeditious, timely and courteous handling of all customer questions and requests
  • To handle customers' enquiries, complaints and emergency cases via different channel (e.g. online chat, call, email and facebook)
Who you are
  • Diploma/Higher Diploma holder in related disciplines
  • Minimum 2 years' experience in Customer Services or Online Customer Services
  • 5-day work and shift duty is required on Saturday / Sunday / Public Holiday
  • Proficiency in both spoken and written English and Chinese
What we offer
  • We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package.

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Trans Asia Centre, 18 Kin Hong St, Kwai Chung, Hong Kong
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