HelloToby (HK)

Hellotoby - Operation Support Associate

Entry Level
Hong Kong
Operation Support Associate
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About Us

Established in 2016, Toby is the leading services marketplace that connects people who need services with qualified service providers across 800 service categories. Our mission is to make people’s lives better by helping them discover and confidently hire pretty much any services. Since inception, Toby has facilitated 450K+ requests for service with 80K+ freelancers and small businesses signing up to grow their business. Headquartered in Hong Kong, Toby has since expanded rapidly into Taipei and Singapore.

Who we're looking for

We are currently looking to hire a Operation Support Associate to join our team in Hong Kong.

What you will be doing

As a passionate team member of Toby lesson vertical, your job is to improve our user's hiring experience for teachers across subcategories such as academic, language, hobbies and sports. You will have a rare chance to build a product & business from scratch by collaborating closely with Toby's various teams (e.g. Product, Marketing, Engineering, Operations) to define and achieve our goals for the Lesson vertical.

  • Collect user feedbacks and work with product team to improve user experience
  • Work closely with matching team to optimize workflow and improve the conversion rate
  • Explore new opportunity on customer & tutor acquisition
  • Setup monthly target and execution plan as well as progress tracking & data analysis
  • Manage a small team in Shenzhen
  • Other tasks which will improve user experience and conversion rate
Who you are
  • Tertiary educated, with good command of English and Chinese. Fresh graduate is welcomed
  • Self initiated, enthusiastic, hardworking & willing to learn and enjoy taking challenge
  • Interested in start-up environment and what it's like to build a business

Interested party please apply with full resume stating date available, current and expected salary by responding to the APPLY button.

What we offer

We offer 5-day week,15 days annual leave, birthday leave, bank holidays, medical insurance (inclusive of dental care). We also hold regular lunch gathering, festive party for our staff. We are a FUN, YOUNG and ENERGETIC team with good learning and career development opportunities. Come join and excel with us!

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