HelloToby (HK)

Hellotoby - Customer Services Associate

Entry Level
Hong Kong
Customer Services Associate
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About Us

Established in 2016, Toby is the leading services marketplace that connects people who need services with qualified service providers across 800 service categories. Our mission is to make people’s lives better by helping them discover and confidently hire pretty much any services. Since inception, Toby has facilitated 450K+ requests for service with 80K+ freelancers and small businesses signing up to grow their business. Headquartered in Hong Kong, Toby has since expanded rapidly into Taipei and Singapore.

Who we're looking for

The Customer Support Team is the face of the company, the direct link to the customer, and therefore crucial in the success of the company. As a passionate team member, you will be fully responsible for marking customers happy, constantly amaze team and ensure the best customer experience. You will encounter numerous various situations making every single day different from the previous one.

What you will be doing
  • Handle customer inquiries from channels of phone, online chatroom, email and social media, and provide solutions in a timely manner
  • Build and maintain strong, long-lasting customer relationships with our Partners
  • Assist team leader in projects to enhance user experience
  • Work closely with operation and product team to optimize existing workflow and user journey
Who you are
  • Higher Diploma or Degree holder preferred
  • Excellent communication skills, enthusiastic and constantly smiling
  • Ability to take initiative, willingness to learn
  • Proficient in written and spoken English and Chinese
  • Working experience in customer service is an advantage
What we offer

We offer 5-day week,15 days annual leave, birthday leave, bank holidays, medical insurance (inclusive of dental care). We also hold regular lunch gathering, festive party for our staff. We are a FUN, YOUNG and ENERGETIC team with good learning and career development opportunities. Come join and excel with us!

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299 Queen's Road Central,
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