Canopy
HelloToby (HK)

Hellotoby - Customer Services Associate

Entry Level
Hong Kong
Customer Services Associate
Back to Jobs

About Us

Established in 2016, Toby is the leading services marketplace that connects people who need services with qualified service providers across 800 service categories. Our mission is to make people’s lives better by helping them discover and confidently hire pretty much any services. Since inception, Toby has facilitated 450K+ requests for service with 80K+ freelancers and small businesses signing up to grow their business. Headquartered in Hong Kong, Toby has since expanded rapidly into Taipei and Singapore.

Who we're looking for

The Customer Support Team is the face of the company, the direct link to the customer, and therefore crucial in the success of the company. As a passionate team member, you will be fully responsible for marking customers happy, constantly amaze team and ensure the best customer experience. You will encounter numerous various situations making every single day different from the previous one.

What you will be doing
  • Handle customer inquiries from channels of phone, online chatroom, email and social media, and provide solutions in a timely manner
  • Build and maintain strong, long-lasting customer relationships with our Partners
  • Assist team leader in projects to enhance user experience
  • Work closely with operation and product team to optimize existing workflow and user journey
Who you are
  • Higher Diploma or Degree holder preferred
  • Excellent communication skills, enthusiastic and constantly smiling
  • Ability to take initiative, willingness to learn
  • Proficient in written and spoken English and Chinese
  • Working experience in customer service is an advantage
What we offer

We offer 5-day week,15 days annual leave, birthday leave, bank holidays, medical insurance (inclusive of dental care). We also hold regular lunch gathering, festive party for our staff. We are a FUN, YOUNG and ENERGETIC team with good learning and career development opportunities. Come join and excel with us!

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.
Next

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.
Next

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Next
Success! Your application is on it's way
.

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
299 Queen's Road Central,
Interested in working at
HelloToby (HK)
?

Related Positions

Happyer (HK)

Happyer - Client Success Intern (1st Year Uni Students, PT)

Client Success Intern
Hong Kong
Carrier (HK)

Carrier - Service Engineer - Warranty

Service Engineer - Warranty
Hong Kong
MoneySmart (SG)

Moneysmart (SG) - Customer Service Lead

Customer Service Lead
Singapore