Harmonic Technologies (HK) Ltd

Harmonic Technologies (HK) Ltd - Technical Support Engineer – Cloud Operation/Support

Entry Level
Hong Kong
Technical Support Engineer – Cloud Operation/Support
Back to Jobs

About Us

Harmonic provides the supply chain infrastructure — from production through delivery — that enables media companies to engage and prosper in today’s demanding and ever-changing video economy. We are changing the way media companies and service providers deliver stunning video with smarter, faster, simpler solutions. Our global team is committed to providing next-gen video delivery and cable access solutions to customers around the world.

Who we're looking for

The Technical Support Engineer is responsible for supporting Harmonic VOS platform. VOS is
Harmonic's next generation video delivery infrastructure operating in the clouds (AWS, GCP,
Azure.etc) and on-premise environments.

In this role, you will work with a team of geographically diverse engineers to strive for high
degrees of availability, performance, and capacity of VOS systems once deployed in the field.
The team has the responsibility to monitor, investigate and improve customer systems in the field
to keep them running and healthy.

What you will be doing
  • Troubleshooting skills to identify root cause of issue(s) and restoration action required
    across the application stack.
  • Handle customer communications related to production issues.
  • Analyze and resolve performance, scalability and reliability issues.
  • Work closely with customers as a support or operation engineer to perform system
    upgrades or maintenances.
  • Carry out different preventive checking and testing the SW releases before rolling out to
    the customers.
  • Work on-call rotation for escalation purposes (when required).
Who you are
  • Bachelor degree or above in Computer Science, Computer Engineering, Mathematics,
    Physics or related disciplines.
  • Experience with protocols HTTP, HTTPS, REST
  • Configuration management experience (Ansible, etc.)
  • Good analytical and communication skills
  • Knowledge and/or experience in the following will be a plus:
    o Containerization/Orchestration experience (Kubernetes, Docker, etc.
    o Strong experience in managing Cloud service (AWS, GCP, etc.)
    o Mobile video systems (encoding and distribution of video in OTT systems)
    o Site Reliability Engineer/DevOps engineer or equivalent customer
    support/solution engineering
    o Knowledge in programming languages such as Javascript, Python
    o Experience in a Linux Environment – Installing and configuring OS environments
    from bare-metal state all the way up to network and routing configuration,
    deploying cloud environments, and application installations.
    o Relevant network knowledge: TCP/IP, UDP, ICMP, IP packets and load
What we offer
  • partner with our innovative teams across the globe to create the next technology for
    video streaming and potential career opportunity in Harmonic Canada R&D center.
  • learn & gain real-world experiences in:
  • o Cloud platforms: AWS, Azure, GCP
    o Software Orchestration technologies: K8S, Mesos, Marathon etc.
    o Media processing technologies: HEVC, H.264, MPEG2, MVC etc.
    o Scalable, highly available mission-critical distributed systems
    o Automated monitoring and recovery development for highly scalable systems

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Success! Your application is on it's way

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
8 Argyle Street
Interested in working at
Harmonic Technologies (HK) Ltd

Related Positions

WorldFirst (HK)

WorldFirst (HK) - Technical Lead (Java)

Technical Lead (Java)
Hong Kong


Hong Kong
Zuhlke Engineering (SG)

Zuhlke Engineering (SG) - Frontend Software Engineer

Frontend Software Engineer