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Harmonic Technologies (HK) Ltd

Harmonic Technologies (HK) Ltd - Technical Support Engineer – Cloud Operation/Support

Entry Level
Hong Kong
Technical Support Engineer – Cloud Operation/Support
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About Us

Harmonic provides the supply chain infrastructure — from production through delivery — that enables media companies to engage and prosper in today’s demanding and ever-changing video economy. We are changing the way media companies and service providers deliver stunning video with smarter, faster, simpler solutions. Our global team is committed to providing next-gen video delivery and cable access solutions to customers around the world.

Who we're looking for

The Technical Support Engineer is responsible for supporting Harmonic VOS platform. VOS is
Harmonic's next generation video delivery infrastructure operating in the clouds (AWS, GCP,
Azure.etc) and on-premise environments.


In this role, you will work with a team of geographically diverse engineers to strive for high
degrees of availability, performance, and capacity of VOS systems once deployed in the field.
The team has the responsibility to monitor, investigate and improve customer systems in the field
to keep them running and healthy.

What you will be doing
  • Troubleshooting skills to identify root cause of issue(s) and restoration action required
    across the application stack.
  • Handle customer communications related to production issues.
  • Analyze and resolve performance, scalability and reliability issues.
  • Work closely with customers as a support or operation engineer to perform system
    upgrades or maintenances.
  • Carry out different preventive checking and testing the SW releases before rolling out to
    the customers.
  • Work on-call rotation for escalation purposes (when required).
Who you are
  • Bachelor degree or above in Computer Science, Computer Engineering, Mathematics,
    Physics or related disciplines.
  • Experience with protocols HTTP, HTTPS, REST
  • Configuration management experience (Ansible, etc.)
  • Good analytical and communication skills
  • Knowledge and/or experience in the following will be a plus:
    o Containerization/Orchestration experience (Kubernetes, Docker, etc.
    o Strong experience in managing Cloud service (AWS, GCP, etc.)
    o Mobile video systems (encoding and distribution of video in OTT systems)
    o Site Reliability Engineer/DevOps engineer or equivalent customer
    support/solution engineering
    o Knowledge in programming languages such as Javascript, Python
    o Experience in a Linux Environment – Installing and configuring OS environments
    from bare-metal state all the way up to network and routing configuration,
    deploying cloud environments, and application installations.
    o Relevant network knowledge: TCP/IP, UDP, ICMP, IP packets and load
    balancing
What we offer
  • partner with our innovative teams across the globe to create the next technology for
    video streaming and potential career opportunity in Harmonic Canada R&D center.
  • learn & gain real-world experiences in:
  • o Cloud platforms: AWS, Azure, GCP
    o Software Orchestration technologies: K8S, Mesos, Marathon etc.
    o Media processing technologies: HEVC, H.264, MPEG2, MVC etc.
    o Scalable, highly available mission-critical distributed systems
    o Automated monitoring and recovery development for highly scalable systems

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