Harmonic Technologies (HK) Ltd

Harmonic Technologies (HK) Ltd - Site Reliability Engineer – Operations/Support

Entry Level
Hong Kong
Site Reliability Engineer – Operations/Support
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About Us

Harmonic, the worldwide leader in software-based cable access and video delivery solutions, enables media companies and service providers to deliver ultra-high-quality streaming and broadcast services to consumers globally. We revolutionized cable access networking via the industry’s first virtualized cable access solution, enabling cable operators to more flexibly and efficiently deploy gigabit internet service to consumers’ homes and mobile devices. Whether simplifying streaming via innovative SaaS platforms and software-based appliances or powering the delivery of gigabit internet services, we are changing the way media companies and service providers monetize live and on-demand content on every screen. More information is available at

Who we're looking for

We are looking for Site Reliability Engineer to join the team in supporting Harmonic VOS platform, Harmonic’s next generation video delivery infrastructure operating in the clouds (AWS, GCP, Azure, etc.) and on-premises environments.

What you will be doing
  • Troubleshooting to identify root cause of issue(s) and restoration action required across the application stack
  • Handle customer communications related to production issues, analyze and resolve performance, scalability and reliability issues
  • Manage the SaaS Products on different Cloud Platforms with system upgrades or maintenances
  • Support the customers on our Video Streaming Products
  • Carry out different preventive checking and testing the SW releases before rolling out to the customers.
  • Work on-call rotation for escalation purpose (when required)
Who you are
  • Bachelor degree or above in Computer Science, Computer Engineering, Mathematics, Physics or related disciplines

Experience in:

  • protocols HTTP, HTTPS, REST
  • configuration management .i.e. Anisible, etc.
  • mobile video systems (encoding & distribution of video in OTT systems)
  • relevant network knowledge: TCP/IP, UDP, ICMP, IP packets and load balancing
  • customer support/solution engineering
  • Linux environment from installing, configuring OS environment to deployment
  • Knowledge in programming languages such as JavaScript, Python
  • Familiar with AWS, Azure, Google Cloud Platform, Linx, Kubernetes, Docker, big data analytic & machine learning
What we offer
  • partner with our innovative teams across the globe to create the next technology for
    video streaming and potential career opportunity in Harmonic Canada R&D center.
  • learn & gain real-world experience in:
    o Cloud platforms: AWS, Azure, GCP
    o Software Orchestration technologies: K8S, Mesos, Marathon etc.
    o Scalable, highly available mission-critical distributed systems
    o Media processing technologies: HEVC, H.264, MPEG2, MVC etc.
    o Automated monitoring and recovery development for highly scalable systems

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business  for the benefit of our employees, business partners and shareholders.

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8 Argyle Street
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