GOGOX (HK) - Senior Operations Executive./ Operations Team Lead

Senior Level
Hong Kong
Senior Operations Executive./ Operations Team Lead
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About Us

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Who we're looking for

We are an energetic tech team looking for a talented Senior Operations Executive./ Operations Team Lead to join our team.

What you will be doing
  • To handle incoming calls and requirement
  • Support day to day operation of billing and revenue management.
  • To be responsible for order taking and driver co-ordination
  • Solve problems and analyse information accurately with appropriate speed
  • Handle and respond to customer enquires
  • Assist manager to execute daily operations to achieve the monthly and quarterly KPI and business results in the department
Who you are
  • Diploma/Degree holder in a related field
  • Minimum 3 years of relevant experience in Insurance / Customer Service/ hotline service (preferred)
  • Enthusiastic about logistics, technology and e-commerce
  • Strong problem-solving skills and results-oriented
  • Good command of both written and spoken English and Chinese
  • Proficient in MS office, particularly in Word and Excel
  • Ability to work positively and confidently within a team or independently
  • Self-starter, passionate to drive new things and independent in delivering business
  • Results are essential
  • Candidates with prior experience in the logistics industry will be considered as Team Leader
What we offer
  • A multi-cultural team
  • A company provides casual, flexible, and pet friendly working environment
  • A company promotes learning, continuous improvement, and personal growth

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