Canopy
GOGOX (HK)

GOGOX (HK) - Senior Customer Service Representative

Senior Level
Hong Kong
Senior Customer Service Representative
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About Us

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Who we're looking for

We are looking for an energetic Senior Customer Service Representative to join our team based in Hong Kong.

What you will be delivering
  • Oversee the day-to-day operation of the center operation
  • Allocate manpower resources
  • Motivate frontline to improve performance
  • Ensure KPI is met with the guidelines and standard
  • Identify existing and potential obstacles in CS Team
  • Reply to customers’ comments and complaints via email and other online platforms
  • Perform professional customer service and create a good experience for our customers
Who you are
  • HKCEE or HKDSE or above
  • Minimum 1-2 years experience in a call center
  • Excellent command of written and spoken Chinese and English
  • Proficient in MS Office
  • Able to anticipate obstacles and take initiative to solve the problems
  • Experience in leading a team
What we offer
  • Attractive attendance bonus & other incentive bonus
  • A multi-cultural team
  • A company provides casual, flexible, and pet friendly working environment
  • A company promotes learning, continuous improvement, and personal growth

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Fun Tower, 35 Hung To Road,
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