Canopy
GOGOX (HK)

GOGOX (HK) - Operation Manager

Senior Level
Hong Kong
Operation Manager
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About Us

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Who we're looking for

We are an energetic tech team looking for a talented Operation Manager to join our team.

What you will be doing
  • In charge of the operations for the department, allocation of resources, and monitoring daily operations to ensure healthy P&L
  • Stipulate SOP, KPI, and action plan for current customers and new customers onboard to consistently enhance quality operations
  • Establish contacts, billing workflow, pricing, and ensure operation service level
  • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
  • Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
  • Assist top management to monitor the monthly and quarterly KPI and P&L in the department, analyze and report to management
  • Handle marketing campaign
  • Update job knowledge by participating in educational opportunities;
  • Responsible for fleet management and operations systems (TMS) implementation
  • Manage relationships with subcontractors and driver-partner
  • Serve as the primary point of contact when there are customer issues related to
  • Customer Service, or accidents of driver
  • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Work closely with Head of Corporate and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
  • Communicate with the legal department for SLA for the client
Who you are
  • Diploma Graduate or above in business, supply chain, logistics, or related discipline
  • At least 8 years experience in courier industry, warehouse, trucking company or freight forwarding industry which 3 years in courier industry or familiar with vehicle management
  • Familiar with van, truck & warehouse renting, and operations workflow
  • Knowledge of Transport Management Systems (TMS) & Warehouse Management System (WMS)
  • Hard-working, careful, active, responsible, enable to work under pressure and fast-paced work environment with long hours
  • Enthusiastic in logistics, technology, and e-commerce
What we offer
  • A multi-cultural team
  • A company provides casual, flexible, and pet friendly working environment
  • A company promotes learning, continuous improvement, and personal growth

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