GOGOX (HK) - Customer Service Representative 客戶服務主任

Entry Level
Hong Kong
Customer Service Representative 客戶服務主任
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About Us

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Who we're looking for

We are looking for an energetic Customer Service Representative 客戶服務主任 to join our team based in Hong Kong.

What you will be delivering
  • Provide logistics arrangement services via phone
  • Solve customers’ concerns and complaints with a positive attitude
  • Reply to customers’ comment via email and other online platforms
  • Perform professional customer service and create a good experience for our customers
  • Facilitate Assistant Team Leaders and Team Leaders
Who you are
  • At least 2 years experience in customer service
  • Excellent work ethics, communication, and problem-solving skills
  • Eager to learn, with strong attention to detail
  • A team player with a positive attitude and solid interpersonal skills
  • Good command of written and spoken Chinese and English
What we offer
  • Competitive salary package
  • Attractive bonuses
  • Attractive attendance bonus & other incentive bonus
  • Birthday leave
  • Medical and dental insurance
  • Free flow of snacks and soft drinks
  • GOGOX New Joiner Kit


  • 透過電話提供合適物流服務
  • 處理客戶的顧慮和投訴
  • 通過電郵及其他網上平台為客戶解答疑難​​​​​​​
  • 提供專業的客戶服務,為客人創造難忘的體驗​​​​​​​
  • 協助助理主管及主管處理日常事務​​​​​​​


  • 中學畢業或以上程度 (歡迎應屆畢業生)
  • ​​​​​​​一年客戶服務經驗者優先考慮
  • ​​​​​​​良好的溝通技巧及解難能力​​​​​​​
  • 勤奮好學,注重細節​​​​​​​
  • 積極態度和善於團隊合作​​​​​​​
  • 良好的中(廣東話及普通話) 、英文書寫和口語能力


  • 具競爭力的薪酬福利
  • 具吸引力的業績花紅
  • 勤工獎及其他獎金
  • 生日假
  • 醫療及牙科保險
  • 免費小食和飲品供應
  • GOGOX獨有迎新禮物

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