GOGOX (HK) - Customer Service Officer

Entry Level
Hong Kong
Customer Service Officer
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About Us

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Who we're looking for

We are looking for an energetic Customer Service Officer to join our team based in Hong Kong.

What you will be delivering
  • provide quality customer services to prospective and existing clients in a professional manner
  • Answer and handle customer enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully
  • Make warm/cold calls to existing and potential customers
  • Work with a team of customer servicing staff in providing full support to clients’ enquiries on account opening, application verification and account management
  • Monitor and analyze monthly promotion/campaigns
  • Assist in any ad hoc tasks assigned by team lead and Managers
Who you are
  • Minimum 1 year of relevant experience in Insurance Firm / Customer Service / Hotline Service preferred (Candidate with more experience will be considered for the position of Senior Customer Service Officer)
  • Fresh grads also welcome
  • Passed IIQE Paper I, II will be an advantage
  • Mature with a positive attitude, resilient, aggressive, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail.
  • Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility.
  • Proficient in Microsoft Word, Excel and Chinese word processing
  • Good command of spoken and written English and Chinese
  • Immediate availability is preferred
What we offer
  • A multi-cultural team
  • A company provides casual, flexible, and pet friendly working environment
  • A company promotes learning, continuous improvement, and personal growth
  • 9am to 6pm, 5-day work week (4 x weekdays plus 1 x weekend)

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Fun Tower, 35 Hung To Road,
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